Job Summary
The Office of Data & Analytics’ mission is to deliver insight through innovation in our data and analytics services. The key function is to provide reporting and analytics to support patient care, quality, performance, financial flows and service development.
To underpin these objectives, the Business Intelligence Lead will drive, support and prioritise the analysis, reporting and business intelligence needs of our stakeholders. We will need our Business Intelligence Lead to work closely and provide leadership to our BI Team whilst supporting the services where focus is required.
It is essential that the Business Intelligence Lead has previous experience within an NHS Informatics Department as an Analyst. You must be able to bring strong analytical and requirement gathering skills in addition to being an adaptable and effective communicator.
If you have worked in this area previously and can adapt to changing priorities, work collaboratively as a team and demonstrate the ability to lead a team we would love to hear from you!
Main duties of the job
The Business Intelligence Lead is tasked with the Operational Management of our BI function and the required outputs.
The Business Intelligence Lead will be required to work integrally across our teams, including technical, our stakeholders and other senior managers across the organisation to ensure delivery of all elements of an innovative Business Intelligence Service.
The post holder will provide leadership, support and guidance to Analysts in Business Intelligence who are responsible for a wide range of data outputs to support data driven decision making across the organisation. The post holder will liaise with our stakeholders to gather requirements and ensure we provide meaningful data and analysis.
About us
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job description
Job responsibilities
- Deputise for the Senior ODA Delivery Manager as required.
- Deliver the agreed work programme of the Business Intelligence Team, in relation to service information including the development, documentation, implementation and maintenance of all relevant returns and all national and local data flows.
- Support other BI Leads with services supported by the Office of Data and Analytics within the scope of Business Intelligence.
- Lead on the timely submission of returns and Secondary Uses Service (SUS) data flows; ensuring a high standard of data quality is maintained.
- Have expert knowledge of NHS information standards and systems, including NHS Data Dictionary, Secondary User Service guidance and Patient Administration Systems.
- Have expert knowledge of operational services standards and be prepared to share that knowledge to facilitate taking a leading role.
- Allocate data analysis and reporting tasks to members of the Business Intelligence Team. Ensure routine work, information requests and products of the Office of Data and Analytics are prioritised and allocated accordingly.
- Allocate new reporting tasks to members of the Business Intelligence Team accordingly, producing good quality specifications where necessary to meet service users needs.
- Attend regular meetings with Divisional and Operational Services to determine information requirements and design specifications to meet those requirements whilst balancing the direction and strategic goals of the Office of Data and Analytics.
- Gather and analyse business requirements and translate business needs into technical development specifications.
- Support members of the Business Intelligence Team in all aspects of the production of analysis and information ensuring accurate and timely reports.
- Encourage effective team working and promote a reflective and learning culture where improvement is constant.
- Directly line-manage staff as necessary and undertake all aspects of recruitment, performance review and management including disciplinary and grievance procedures.
- Write complex data manipulation routines using relevant database query tools, linking multiple data tables, specifying output format and records to be retrieved. Ensure that the most appropriate and effective solution is provided, according to the specific requirements.
- Design and run programs making use of the more advanced data manipulation tools in Microsoft Excel/SQL Server (including formulae, pivot tables and macros), to convert complex raw data into the required format of information.
- Monitor processes to ensure information quality in accordance with NHS Standards and Definitions by checking that data has been recorded to the above standards.
- Provide cover when required for any other Business Intelligence Leads and Senior ODA Delivery Manager.
- Forge strong working relationships with members of the wider Office of Data and Analytics and communicate effectively with staff at all levels within the Trust and external stakeholders.
- Have advanced written, verbal and presentation skills to assimilate and relay highly complex, and often sensitive and contentious information to senior managers and clinical colleagues, often within large groups, where there are likely to be significant barriers to acceptance because of strong opposing views and resistance to change.
Person Specification
Knowledge and Awareness
Essential
- Knowledge of NHS information standards and guidance.
- Understanding of Data Protection and Caldicott Security and Confidentiality, Data Protection Act.
- Awareness and understanding of the General Data Protection Regulation (GDPR).
- Awareness of own limitations.
- Knowledge of NHS data manual and definitions. NHS reporting standards and requirements.
Desirable
- Knowledge of Local Patient Information Systems/Databases.
- Working knowledge of NHS national targets and performance indicators.
- Knowledge of data warehousing.
Skills and Abilities
Essential
- Ability to effectively influence.
- Ability to lead, motivate and manage a team.
- Ability to meet tight deadlines and effectively manage competing priorities.
- Ability to translate complex information for a variety of purposes.
- Presentation of such information in a range of formats to diverse audiences, such as a multi-disciplinary team or service user group.
- Expert use of IT systems and applications, including data interrogation/manipulation.
- Excellent communication skills.
- Able to negotiate effectively with a wide range of partners, including senior operational/service leads, with tact and persuasion.
- Able to communicate effectively with both external and internal customers and colleagues to understand the work required and present or explain work completed.
Personal Attributes
Essential
- Evidence of continuing professional development.
- Willingness to lead and manage change.
- Understanding of leadership and skills to provide leadership.
- Flexible approach to working hours to meet the needs of the service.
Qualifications
Essential
- Postgraduate qualification or ability to demonstrate equivalent level of experience.
Experience
Essential
- Significant and recent experience in an NHS Information/BI department with wide knowledge base.
- Significant experience working in an analytical role.
- Strong analytical and requirements gathering skills.
- Demonstrable experience of being able to understand and interpret results from complex or novel analyses, apply the results to the given problem and suggest conclusions to be drawn.
- Experience of providing complex multi-faceted analyses.
- Able to present and explain results of analysis via written and verbal communication.
- Good working knowledge and experience of databases including database interrogation tools.
- Good working knowledge of spreadsheets, with experience of making use of their wider functionality, e.g. formulae.
- Experience of identifying, developing, and monitoring key performance indicators.
- Experience in the use of SQL to process, arrange and manipulate data.
- Experience in the use of Microsoft SQL Server 2016 functions and tools/services.
- Understanding of a wide range of data quality issues and the application of the appropriate data validation techniques.
- Experience of working closely with clinical staff.
Desirable
- Development of SSRS solutions.
- Experience in the use of Qlik products.
- Training staff in the use of information analysis and associated tools.
- Implementation of new policies and procedures.
- Experience of working both independently and in a team orientated collaborative environment.
