Job Summary
An exciting opportunity has arisen within the Podiatry Service for a professional and dedicated Clinical Care and Activity Coordinator to join our friendly and dynamic team.
This exciting new role will provide proactive high quality systems administrative support and ensure efficient and effective management of clinical activity through robust clinical rota and waiting list coordination and management. This role will also coordinate multidisciplinary care with healthcare professionals.
We are looking to recruit an organised and enthusiastic individual with extensive SystmOne experience who can support the Podiatry Service to transition to ways of working.
Main duties of the job
Proactively assist in the efficient and effective management of clinical ledgers/rotas and waiting lists in line with local requirements and standards to ensure clinical capacity is optimised and workload managed in a timely, accurate, and effective manner.
Work alongside Senior Leaders to ensure that clinical ledgers/rotas reflect demand and clinical requirements and are utilised to maximise available resources to support patient care.
Proactively manage clinical appointment ledgers/rotas and waiting lists, reporting key performance indicators, managing tasks and referrals within SystmOne, liaising with patients, families, carers and health professionals, managing the administrative aspects of the Podiatry Clinical Advice Email and escalating to the appropriate clinician, and working with Operational and Clinical Leads to build a robust framework with SystmOne to support clinical staff to optimise their clinical activity.
Work with Podiatrists to deliver care coordination activities for those patients who require input from multiple services, such as arranging multidisciplinary meetings and ‘Team Around The Patient’ meetings.
Support the Podiatry Service through a period of change in which it is developing new administration and care coordination processes to support care delivery.
Person Specification
Education and Qualifications
Essential
- 4 GCSE’s or equivalent including Maths and English grades 9-4 /A-C OR equivalent NHS experience relevant to post
- Educated to Diploma Level 4 or NVQ Level 3 in relevant topic plus other additional knowledge/training OR equivalent NHS experience relevant to post
Desirable
- European Computer Driving Licence (ECDL) or similar training
- Evidence of Continuing Professional Development in relation to education or qualifications relevant to post
Experience
Essential
- Experience of using SystmOne Electronic Patient Record
- Experience of managing patient waiting time targets, waiting lists, and/or clinical ledgers
- Experience of working with clinical staff and administration teams
- An ability to work effectively with colleagues from a range of disciplines
- NHS Podiatry experience relevant to post
Desirable
- Experience of arranging meetings between multiple individuals with competing schedules OR prior experience of acting as a care coordinator
- Clear understanding of NHS clinical and operational systems
- Outline knowledge of other departments that make up Community Services.
Skills and Knowledge
Essential
- Excellent communication skills, written and verbal
- Clear understanding of patient confidentiality
- Accurate keyboard skills and computer literate
- Good organisational skills
- Experience of working in a pressurised environment
- Ability to prioritise
- IT literacy with Microsoft office packages including Excel
- Knowledge of SystmOne Electronic Patient Record
Desirable
- Understanding of the Podiatrist’s role within the NHS with an understanding of Primary Care
- Demonstrate a tactful understanding when dealing with a variety of situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 24 February 2025
