SPRU & IDT Support Co-ordinator: Sponsorship Available

Central and North West London NHS Foundation Trust

Job Summary

The Integrated Discharge Team (IDT) is a multi-organisational service created to facilitate timely discharges from the Royal Free and UCLH hospitals in response to the Covid-19 pandemic.

Through our dedicated integrated discharge team, with skilled coordination, patients are sign posted to receive the right care at the right time. We strive to ensure that patients do not need to remain in hospital for any longer than they need to.

We work together to provide a supporting environment where compassion, respect, trust, and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community.

Previous experience with acute hospital discharge is required

Any Applications suspected of using AI in their responses may result in an unsuccessful application.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

The post holder will be responsible for providing efficient and high-quality clerical support to the Integrated Discharge Team. The post holder will be responsible for allocating, recording and processing referrals and confirming arrangements across a range of different teams and providers to facilitate discharges in a timely manner. The role will also include supporting bed management processes when required for St Pancras Rehabilitation Unit and deputising for the SPRU Patient Flow role including ordering routine equipment delegated by a clinician for all NCL discharges. This role will involve identifying referrals for screening, signposting to other most suitable units across NCL and facilitating discharges from the unit, in order to maintain patient flow. The role will at times involve working across various sites (such St Pancras Hospital, The Royal Free and UCLH) when required.

The post holder will play a prominent role in supporting efficient patient flow and prevent unnecessary delays in patient discharge pathways. This will be achieved through developing excellent relationships across the hospital acute wards, and working with patients, families and key stakeholders to ensure that transfer back to community life is seamless. The post holder will sit within the Integrated Discharge Team and link with various system partners to achieve a safe and timely discharge.

Person Specification

Education/ Qualifications

Essential

  • GCSE, or NVQ Level 3 in Business Administration or acquired relevant equivalent experience

Desirable

  • Computer Literacy Course e.g. ECDL (D)

Knowledge and Skills

Essential

  • Ability to accurately record patient data
  • Ability to initiate & co-ordinate change to own working practices
  • Ability to facilitate change across a team
  • Excellent IT skills
  • Ability to work autonomously, in a fast paced environment
  • Ability to prioritise work and act accordingly
  • Understanding of the Discharge to assess principles

Desirable

  • Good knowledge of patient discharge pathways and processes of NCL
  • Knowledge of community resources to support a discharge pathway
  • Knowledge of Local Authority and Health roles and integrated care models

Experience

Essential

  • Experience of using IT systems and patient data systems
  • Experience of using Microsoft Office, including Word and Excel
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working in a healthcare setting
  • Advanced Customer Care experience

Desirable

  • Experience of using clinical data systems
  • Experience of scheduling outpatient appointments and/or admissions (E)
  • Experience of working and coordinating patient flow in a multi-disciplinary team

Communication

Essential

  • Ability to provide and receive, convey and present sensitive and/or contentious information.
  • Ability to communicate with all levels of staff effectively.
  • Ability to coordinate and communicate the various different leads and teams

Personal attributes

Essential

  • To have a positive can do approach
  • To be flexible and have the ability to adapt to suit the changing environment need
  • To have a passion for patient wellbeing
  • To embrace change and think proactively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 21 February 2025

To apply for this job please visit apps.trac.jobs.