Technical Infrastructure Engineer: Sponsorship Available

Alder Hey Children's NHS Foundation Trust

Job Summary

Are you ready to take your technical expertise to the next level? At Alder Hey Children’s NHS Foundation Trust, we’re looking for a dynamic and skilled professional to provide advanced technical support and incident resolution across a variety of disciplines.

What You’ll Do:

  • Deliver top-tier technical support for our critical devices and systems.
  • Resolve complex incidents and escalations from our Desktop Support and Digital Senior Management teams.
  • Lead and support technical projects that drive departmental and Trust-wide initiatives.

Why You’ll Love This Role:

  • Impactful Work:Your efforts will directly support patient care by ensuring our IT systems run smoothly.
  • Challenging Environment:Tackle complex technical issues and lead innovative projects.
  • Collaborative Team:Work alongside a dedicated team of professionals committed to excellence.

If you’re passionate about making a difference and thrive in a challenging, rewarding environment in a world-renowned hospital, we want to hear from you! Apply today and be a part of something truly special at Alder Hey Children’s NHS Foundation Trust.

Main duties of the job

Main Duties and Responsibilities

Manage and resolve 3rd line incidents assigned by Digital Service Managers or escalated from Desktop Support, ensuring high-quality IT and communication systems for the Trust. Promote best practices in information governance and data security.

Communication

  • Team Meetings: Share and receive Trust business highlights.
  • Service Desk Updates: Inform the service desk about active support calls and problems.
  • Technical Communication: Explain system architecture and issue resolution to non-IM&T Managers and technical details to IT peers and third-party specialists.

Analytical Skills

  • Incident Analysis: Manage complex incidents, analysing system files and reports to find solutions.
  • Reporting: Create reports for the Head of Technical Services based on technical/audit data.
  • Fault Resolution: Identify and resolve significant faults, liaising with other departments.

Planning and Organising Skills

  • Incident Delegation: Manage and delegate 3rd line incidents to the Desktop Support team.
  • Specialist Advice: Offer advice to team members and Digital Services staff.
  • Device Management: Review workstation and device update statuses.
  • On-Call Participation: Resolve critical IT incidents autonomously.
  • Infrastructure Maintenance: Maintain the Trust’s Enterprise Infrastructure, including daily checks and security patching.
  • Active Directory Management: Maintain Active Directory, reviewing accounts and privileges regularly.

Person Specification

Education and Training

Essential

  • Computer or related degree or equivalent proven experience
  • A minimum of 2 years in a complex technical environment with specific specialist knowledge of managing virtual infrastructure

Desirable

  • Microsoft Certified Solutions Associate (MSCA) or equivalent
  • ITIL Foundation Qualification

Experience

Essential

  • Knowledge in a range of multiple server operating systems and Azure
  • SQL Database Administration
  • Basic Knowledge of High Availability Solutions including Windows Clustering and load balancing
  • Knowledge of VMware and virtualisation technologies, EXS Hosts, VPN and Citrix
  • Knowledge of SAN technologies
  • Basic knowledge in enterprise network / wireless solutions and methodologies, including TCP/IP, Routing, VLAN’s, subnets, etc
  • Experience of working within the NHS or a similar healthcare environment

Desirable

  • Project management experience
  • Basic knowledge of VOIP Technologies or telephony systems
  • Knowledge of Microsoft Office 365

Knowledge

Essential

  • Knowledge of ITIL techniques and operating procedures
  • Knowledge of VoIP, telephony and unified communication technologies
  • Knowledge of servers and storage area network infrastructure within a healthcare environment
  • Knowledge of network operating systems and associated technologies ideally gained in large scale distributed network environment

Skills

Essential

  • Good written and communication skills
  • Ability to analyse a range of complex IT issues to effect resolution
  • Good negotiation skills to effect positive and productive outcome

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 11 April 2025

To apply for this job please visit apps.trac.jobs.