Job Summary
This is a great opportunity requiring compassion, empathy and organisation. The role is to work closely with the Multi-professional Team (MDT), and under the supervision and guidance of the Coordination and Engagement Manager to ensure patient engagement with delivery of care to Children and Young People (CYP) and their families. This will involve being amongst the family’s first contact with the service, and an on-going bridge between them and the Multi-professional team of clinicians and managers involved in their care.
The postholder will be required to work up to 37.5 hours per week.
Main duties of the job
- To be responsible for the daily management, coordination and smooth running of the Engagement Team group, including workload, staff development & wellbeing including coordination of peer review & supervision.
- To case manage and be the point of contact for patients and families.
- Co-ordinate support, referring and liaising effectively with all professions, agencies and other parties involved with families.
- Promote and help implement timely attendance to appointments
- Manage and lead virtual, telephone and face to face appointments with families.
- Travel to various clinic locations across the South West
- Provide emotional support to patients and families, including at times of crisis.
- To provide information about further support appropriate to the patient’s needs
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit (including, Clinical Document System, Careflow EPR, Evolve and service data collection)
Person Specification
Qualifications & Training
Essential
- Relevant degree or equivalent experience
Desirable
- Formal training or experience in communication skills, preferably at level 2 or above
- Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
Knowlege & Experience
Essential
- Has an in-depth knowledge of children’s health needs and services, including awareness of ‘The Cass Review’
- Experience of assessing patient concerns in a sensitive and supportive way
- Knowledge of safeguarding principles and processes
- Evidence of report writing, including collation and presentation of data
- Experience of designing and delivering information events
Desirable
- Experience of involvement in service users advocacy and complaints resolution
- Experience of line management and managing rotas
- Knowledge of at least one evidenced based model of patient support (eg.MI, SFBT, CBT) and experience of applying this with patients
Skills
Essential
- Excellent leadership and management skills (e.g. motivating and engaging the team towards a shared vision; implementing NHS and local policy; ability to organise workload and delegate appropriately, ability to meet deadlines)
- Ability to work constructively both as a team leader and as part of a team
- Ability to assess the needs of families and to train staff
- Able to support patients to arrive at their own solutions to problems – e.g.travel
- Reliable and punctual
- Extensive IT skills
- Excellent communication & interpersonal skills. Empathetic, skilled in dealing with sensitive issues
- Awareness of personal limits and boundaries of the role
Aptitudes
Essential
- Highly motivated, enthusiastic and committed
- Excellent organisational skills
- Good attendance record
- Willingness to be open to hearing the views of others which may differ from own beliefs
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 11 July 2025
