Are you ready to take on a pivotal role in our dynamic IT Operations team? As our IT Operations Manager, you’ll be at the heart of ensuring the smooth and efficient running of the Trust’s server and desktop infrastructure.
Your key responsibilities will include:
- Proactive and Reactive Management: Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly.
- Problem Management: Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met.
- Technical Escalation Point: Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops.
- Senior IT Support: Provide top-tier IT support and break-fix services to the Trust and our valued stakeholder organisations.
If you’re passionate about IT and thrive in a fast-paced environment, we want to hear from you!
Main duties of the job
As IT Operations Manager you’ll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents. The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the on-call rota.
Person Specification
Education
Essential
- Post graduate Diploma in relevant subject or equivalent experience.
- Technical/ Cyber qualification or equivalent experience
- ITIL Foundation
Desirable
- Formal project management qualification
- ITIL Advanced Qualification
Experience
Essential
- Significant management experience
- Sound knowledge of operational IT Service Delivery including operational management experience
- Experience of setting up and implementing internal processes and procedures
- Experience of working within the NHS or healthcare setting
Desirable
- Experience within a customer services environment
- Experience in dealing with security related products and/or incidents.
Knowledge
Essential
- Significant knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to degree or equivalent level
- Management of Virtual Server hypervisor technology,M365, Azure and remote access technologies
- In depth knowledge of Microsoft 365
- An understanding of the requirements of the NHS customer organisations and the appropriateness of emerging technologies and techniques to these organisations
Desirable
- Knowledge of the national Data Security and Protection Toolkit.
- Understanding of the NHS Cyber Alert process and NHS Digital good practice Guidelines
Skills
Essential
- Excellent team leadership/ management skills.
- Ability to influence and persuade
- Excellent written and verbal communicator with ability to express views and ideas that may be highly complex and describing technical solutions to customers in clear and non technical language.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 22 July 2025
