North London NHS Foundation Trust
Job Summary
The post holder, reporting to a senior clinician or their nominated deputy, is responsible for participating and assisting in the delivery of assessment, care, or care services to service users as part of a multi-disciplinary team. They will carry out a range of practical tasks, including direct service user care, identified as part of the service users’ care plan or care pathways. The focus of the role will be that of supporting ‘social inclusion’, recovery and service user engagement.
The post holder will provide direct support to an allocated group of service users as allocated and delegated by the pathway lead or a more senior member of staff. They may, under supervision, take on a key worker role or specified elements of this role for a designated group of service users.
Main duties of the job
- The post holder is expected to establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication.
- To maintain confidentiality of information, in accordance with Trust policy.
- To contribute to effective communication process with service users, carers,family, friends, and staff colleagues. Always acting in a dignified and responsible manner with service users, their family, visitors, carers, and colleagues; listening carefully and responding using appropriate language and accessible communication methods and skills which acknowledge cultural differences and professional boundaries.
- To communicate appropriate and accurate information to and from other departments/service lines as required.
- To attend and participate in team meetings and contribute ideas to multi professional team discussions.
- To use and complete care plans, pathway documents and RiO progress notes appropriate and in a timely manner.
- To work in ways that support shared responsibility within the team,demonstrating support, respect, and courtesy towards colleagues.
- To ensure that all complaints or compliments received are dealt with in accordance with Trust policy.
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