Job Summary
We have an exciting opportunity for a Network Engineer to join the Infrastructure team within Unified Communications department at Cambridge University Hospitals NHS Foundation Trust. The Infrastructure team has a broad role in enabling communication across the hospitals. This includes telephony, mobile and unified communications services as well as infrastructure supporting IT services for these highly regarded hospitals.
The Network Engineer role is responsible for the day-to-day technical support and service delivery of all products and services supported by Unified Communications, including 10,000+ voice extensions, 100 cab rooms, a 1st/2nd line service desk capability, as well as the voice network upgrade and transition of core telephony platforms.
The role is based on site full time within Unified Communications and reports to the Service Desk Manager.
Main duties of the job
To be responsible for day-to-day technical support of all products and services provided by Unified Communications
To support the Service Desk Manager, in close cooperation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work.
To take part in the duty engineer arrangements for the team, and to support the duty engineer and Service Desk Manager when required to do so, so that a consistent level of technical support is provided to the organisation.
To be part of an out-of-hours on call rota, attending site to resolve faults and issues where required.
Contribute to the preparation of project plans, reports, quality improvement processes and development work to cost and time targets as agreed with the Service Desk Manager.
Person Specification
Qualifications
Essential
- Standard level General Education, GCE/CSE/GCSE or equivalent qualification.
- Project Management.
Desirable
- Certificate in management.
- Willingness to undertake professional development.
- CCNA.
- PRINCE2.
- ITIL Foundation.
Experience
Essential
- Relevant experience in managing telephony, paging or IT systems in a large organisation.
- Working in a customer service or front of house environment.
- Experience of collaborative problem solving.
- Working in a first or second line service desk environment.
- Experienced in communicating with patients and the public to ascertain their requirements and expectations from their interaction with an organisation.
Desirable
- Experience of managing systems in an acute hospital.
- Experience of managing contractors/contracts.
- Working with ITIL methodology.
- Experience of working with project management methodology.
Knowledge
Essential
- Able to understand the complexities of the role.
- Sound knowledge of the requirements of an NHS organisation and associated service provision.
Desirable
- Understanding of NHS plan and its aims.
- Understanding of Health & Safety.
- Knowledge of voice networks.
- Knowledge of desktop and application support.
Skills
Essential
- Ability to analyse complex data and information and present options.
- Able to work on own initiative or under direction as appropriate.
- Confidentiality and discretion.
- Ability to prioritise own workload and multi-task.
- Organisational ability.
- Ability to establish effective relationships at all levels of the organisation.
- Motivated and able to work autonomously or in a team.
- Excellent written and verbal communication skills.
- Adaptable and resourceful, able to work under pressure.
- Self-motivated and proactive.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 01 February 2026
