Senior Communications and Engagement Officer (NEPTS)

East Midlands Ambulance Service NHS Trust

Job summary

EMAS provides Non-Emergency Patient Transport Services (NEPTS) across Derbyshire, Northamptonshire and Lincolnshire. This role offers an exciting opportunity to play a vital role to the successful delivery of NEPTS and make real positive impact to service users and staff.

The post-holder will develop and implement proactive communications and engagement plans across NEPTS, with staff, partners, patients, key stakeholders and the public, across the East Midlands, to achieve organisational objectives, evaluating success.

You’ll be willing to travel regularly across the East Midlands, with a hybrid mix of working remotely from home and in locations alongside our NEPTS teams in Derbyshire, Lincolnshire, Northamptonshire and Nottinghamshire.

Main duties of the job

The post-holder will work with NEPTS and Communications leaders to own, create and deliver engagement and communications projects to help achieve NEPTS key objectives and the EMAS strategic ambitions.

You’ll ensure plans relate to the wide range of audiences and stakeholders appropriate to the service, with additional complexity as services are delivered across a wide geographical area and with a largely mobile workforce.

As an expert in delivering a wide range of communication and engagement activities across a complex organisation, you’ll be expected to manage your own time and tasks with minimal supervision, knowing when to escalate issues as appropriate.

The post-holder will be part of the Communications on-call rota, as well as supporting with major incident and business continuity activity when necessary.

Working closely with the EMAS NEPTS team, you will join a highly skilled and supportive Communications team who, in line with the EMAS Values and in support of our EMAS Strategy, are responsible for the delivery of corporate, internal and external communications and engagement.

Person Specification

Qualifications

Essential

  • Educated to degree level (or equivalent)
  • Evidence of developing own professional skills / knowledge

Desirable

  • Training or equivalent experience in communications / engagement fields to postgraduate level

Experience

Essential

  • At least 3 years working in communications and engagement or related profession
  • Evidence of lead responsibility for an area of communications or engagement activity across a complex organisation.
  • Evidence of evaluation and continuous improvement
  • Dealing with sensitive or contentious matters, with preparation done for media scrutiny
  • Experience delivering successful events with different audiences

Desirable

  • Procurement and budget management experience
  • Experience of public sector organisations and challenges

Skills

Essential

  • Excellent spoken and written, numeracy and competent IT skills with MS products
  • Excellent interpersonal skills, relationship building to achieve objectives
  • Ability to develop good photography and video content using phone equipment and basic editing software
  • Ability to plan effectively, identify priorities and manage competing demands
  • Full driving licence and ability to travel using own road vehicle.

Desirable

  • Understanding how the NHS, ambulance and NEPTS services are structured, funded and regulated

Personal Attributes

Essential

  • Aligned with EMAS Values
  • Understanding and application of equality, diversity and inclusion
  • Resilience, adaptive to change and respond to difficult situations
  • Available to work out of hours on occasion as per on-call requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 2 August 2026

To apply for this job please visit apps.trac.jobs.