ICT Technical Engineer – Infrastructure

Welsh Ambulance NHS Trust

Job summary

Working within the ICT Infrastructure team, the postholder will be expected to provide an expert and effective ICT support service, predominantly in development, implementation and ongoing maintenance across a range of ICT systems across Wales, including the provision of ICT support and advice to managers and users. Writing documentation for others to follow when necessary.

The post holder will be required to work without supervision to a high standard, prioritise work and manage time effectively, deciding when it is necessary to refer to their team leader or a manager. Supporting, maintaining and installing ICT Infrastructure across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures.

The Post holder will work daily with minimum supervision, managing their own workload and any problems autonomously, ensuring that deadlines and targets are met and that new central and local legislative requirements are worked into the existing local implementation.

Main duties of the job

The main duties and responsibilities of the post holder are as follows:

  • Providing second line ICT support for users of all ICT systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative.
  • Supporting the senior infrastructure engineering team colleagues with infrastructure project work, assisting in the implementation and testing of the new systems.
  • Providing additional support to the senior infrastructure engineering team in the ongoing maintenance and monitoring of the key infrastructuresystems once implemented in the Trust.
  • Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date.
  • Liaise with both internal and external agencies for the installation/configuration of new and current systems.
  • Advises on and configures servers and other infrastructure equipment to ensure that it is configured to meet system/trust requirements. Including the development and use of centralized administration and distribution.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Welsh Language level 1 skills are desirable for this role.

Person Specification

Qualifications and Knowledge

Essential

  • Educated to Degree level in an ICT related subject or equivalent experience.
  • Evidence of continuing professional development and post qualification learning and development.

Desirable

  • CompTIA A+ Hardware or equivalent
  • CompTIA A+ Software or equivalent.
  • ITIL Foundation qualification.

Experience

Essential

  • Extensive experience in the implementation and support of computer systems, software and networks
  • Evidence of an understanding of windows PC and server operating systems.
  • Proven experience of desktop and server troubleshooting and supporting all peripheral hardware devices.
  • Requires an up to date understanding and working knowledge of:
  • Operating systems including all current Microsoft Desktop operating systems
  • Sufficient knowledge of computer hardware to support fault diagnosis to component level
  • TCPIP Desktop configuration
  • LAN troubleshooting
  • Experience of working within an ITIL environment.

Desirable

  • Experience of IT within a healthcare environment.

Skills and Attributes

Essential

  • Good problem solving, fault finding and rectification techniques.
  • Ability to think clearly and logically.
  • Good interpersonal skills
  • Able to learn new technologies and IT systems quickly through both self-study and professional courses.
  • Explain technical issues in a clear and concise manner
  • Able to work independently and as part of a team.
  • Able to adapt to change and keep up with new technologies using own initiative.
  • Ability to work within Change.

Desirable

  • Knowledge of Service Level Agreements
  • Good understanding of Performance Management principles
  • General understanding of incident management
  • General understanding of IT Security principles
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

Essential

  • Enthusiastic and motivated
  • Able to work under own initiative and manage time and priorities effectively.
  • The post-holder must be proactive and self-motivated in learning new technologies and techniques in support of the organisation ICT requirements by formal training, self-study and practical experience.
  • Ability to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 17 August 2026

To apply for this job please visit apps.trac.jobs.