Job summary
This is an exciting opportunity to join the Mortuary and Bereavement Services Team in BCUHB. The position provides important support to a busy department and is challenging and rewarding.
Based at the Ysbyty Glan Clwyd in Bodelwyddan you will be responsible for providing the bereavement service. This advert is for a part time position to work Thursday and Friday 08:00-16:00.
Main duties of the job
The post holder is responsible for assisting in the provision of the Mortuary and Bereavement Services. This service includes liaising compassionately and professionally with families and patient representatives together with BCUHB staff to ensure that Medical Certificates of the Cause of Death are issued by the hospital. The post holder will also be responsible for liaising with the Medical Examiner service and the HM Corner service and providing a service to pregnancy loss remains.
The post will entail facilitating family and coroner viewings, on occasions overseeing the mortuary body stores and disposal of pregnancy loss remains, providing support to the service across the health board sites.
The post holder will be expected to participate in an on-call rota.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- NVQ Level 4 in Customer Service or have an equivalent or demonstrate equivalent skills, knowledge and experience.
- Knowledge and understanding of death registration and statutory duties.
- Knowledge of and understanding of consent.
- Knowledge of the structures and requirements of the Human Tissue Authority.
- Continuing professional development
- Knowledge of and understanding of the Medical Examiners Office.
- Knowledge of rituals of other beliefs and ethnic groups related to death.
Desirable
Experience
Essential
- Experience of working in the care of the deceased.
- Proven record of excellent communication skills when having difficult conversations.
Desirable
- Experience record of working with distressed and bereaved clients
- Proven record of working in the care of the deceased
Aptitude and Abilities
Essential
- Ability to work as part of a team and on own initiative.
- Confidence when dealing with other agencies and to manage conflicting demands.
- Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives.
- Good time management, organisational skills, telephone and communication skills
Desirable
- The ability to speak or learn Welsh to a satisfactory level.
- Ability to drive as role may require post holder to drive private ambulance.
Values
Essential
- Sympathetic, Empathetic, Diplomatic
- Ability to work independently as well as part of a team
- Ability to prioritise competing demands
Other
Essential
- Ability to travel within geographical area in a timely manner
- Satisfactory DBS Clearance
- Ability to manual handle and transfer equipment weighing over 10kg
Desirable
- Hold a current driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 11 August 2026
