NEPTS Control Team Leader – South East: Sponsorship Available

Welsh Ambulance NHS Trust

Job summary

The post will give you the opportunity to work within and lead an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

We currently have a full time, permanent position as Team Leader in south East NEPTS Control.

The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources.

The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.

The successful candidates will ideally have a good geographical knowledge of the South Wales area.

Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

Person Specification

Qualifications and/or Knowledge

Essential

  • ILM Level 4 or NVQ level 4 Management Qualification, or ability to demonstrate knowledge of management.

Desirable

  • Cleric Qualified with experience of working within NEPTS JCC/NET Centre / Liaison.
  • Experience of developing and delivering training.
  • Knowledge of NHS Putting Things Right (PTR) process.

Values

Essential

  • Able to demonstrate Trust values and behaviours

Other

Essential

  • Ability to travel across Trust sites

Aptitude and Abilities

Essential

  • Ability to develop proactive working relationship, communicating effectively with internal and external stakeholders
  • Contribute to improvements within the Control Room environment
  • Ability to communicate complex and highly sensitive information to patients and relatives using empathy and reassurance, gain co-operation where required and overcome barriers to understanding.
  • Able to build positive relationship with business partners and work collaboratively

Desirable

  • Experienced in time management and history of successfully meeting deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 16 August 2026

To apply for this job please visit apps.trac.jobs.