SPA/Out of Hours Crisis Response (OOHCR) Practitioner: Sponsorship Available

Job summary

An exciting opportunity has arisen to join our Single Point of Access team, part of the Jameson Urgent and Emergency Care Service. The Team has now expanded to provide Out of Hours face to face crisis assessments overnight between 8pm and 8:30am.

We are looking for experienced and motivated Band 6 health care professionals (nurses, social workers or occupational therapists), or experienced Band 5 clinicians who are looking for a development opportunity, to become part of our dynamic service based in a convenient central London location in Victoria.

SPA is large multi-disciplinary team which provides a telephone triage, signposting, advice and support service, operational 24-hours a day, seven days per week, 365 days a year for patients, carers, GPs and other referrers; and also an out of hours / overnight crisis response function, providing triaging and face to face assessments. Postholders will be expected to work a flexible shift pattern across both day and night shifts, including night shifts in the Out of Hours service, where they will travel across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster to conduct crisis assessments and arrange support for patients, with the aim of reducing avoidable attendance in EDs and keeping patients well supported in the community wherever possible.

Main duties of the job

As a SPA/OOH Practitioner you will work as part of a dynamic team, managing crisis calls into the service, undertaking a clinical triage and deciding on the correct care pathway for that caller, referring callers into secondary adult MH services where appropriate, or signposting callers into non-statutory, third sector services. You will also undertake initial triage and assessments for people referred into the service , signposting and referring on as appropriate. You will be expected to co-ordinate shifts and manage and supervise more junior staff within the team.

You will also work nights and undertake visits to assess patients in their homes, always working in pairs. The role will require skilled assessment, onward referrals to CNWL services indicated and signposting similar to the telephony work. Strong clinical risk assessment and formulation skills are essential for this role as well as an excellent understanding of the range of both statutory and non-statutory mental health services available.

The post holder must hold an up to date UK Driving License.

Person Specification

Experience

Essential

• Previous experience as a clinician in an acute or community mental health setting

Knowledge and Skills

Essential

• Ability to communicate effectively in person, via telephone and in writing
• Assessing patients via telephone and in person, identify needs and implement treatment/support plans in a timely fashion.
• Strength in brief interventions and empowering service users to achieve their goals
• Have strong understand of safeguarding responsibilities and able to raise concerns with the appropriate statutory bodies where needed.
• Understanding how the Mental Health Act impacts on your work and the people you are working with
• Demonstrate sound knowledge of commonly prescribed psychiatric medications, side effects and contraindications

Education

Essential

• Current NMC/HCPC Registered as RMN, OT or SW – Professional Registration
• Evidence of relevant Continuous Professional Development

Desirable

• Practice Assessor/Supervisor qualification

Other

Desirable

• Holds a valid UK Driving License

Closing Date: 17 August 2026