Head of IT Operations: Sponsorship Available

London Ambulance Service NHS Trust

Job summary

The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. To maintain operational resilience, LAS provides a 24/7 IT Operations Centre function that ensures digital services are available when needed.

The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trust’s digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.

The Head of IT Operations role is responsible for overseeing the IT Operations Centre function, ensuring the stability, availability, and performance of digital services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.

The role will primarily be responsible for the management and optimisation of the IT Operations Centre for the Trust.

Please note: We may close this advert early if we receive a high volume of applications.

Main duties of the job

The ITOC will include all service management and technical skills required to monitor and take action to prevent and manage incidents, should they occur, providing various levels of support, primarily focused on day-to-day operations, availability of digital services and monitoring, investigation, and resolution of security incidents .

The Head of IT Operations will be accountable for:

o Line manage the IT Operations teams Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned

o Providing appropriate leadership and governance of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board.

o Respond effectively to any unplanned outages

oManage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust

o Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.

o Support managers and operational staff during major incidents and Trust-wide business impact to digital services

Person Specification

Qualifications, Accreditations, Education

Essential

  • Educated to Master’s degree level in IT related subject or equivalent extensive senior management experience
  • Information Technology Infrastructure Library (ITIL) Foundation level qualified

Experience

Essential

  • Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
  • Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
  • Experience of the practical application of monitoring / alert systems to improve efficiency

Knowledge

Essential

  • Extensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
  • Good understanding of Information Security, Governance Risk and Compliance
  • Ability to analytically solve complex problems and make informed recommendations based on detailed data analysis – often where the solution requires a new approach and does not rely on existing solutions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 13 September 2026

To apply for this job please visit apps.trac.jobs.