Band 4 Clinical Pathway Navigator: Sponsorship Available

Royal Free London NHS Foundation Trust

Job summary

Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

Main duties of the job

An opportunity has arisen for a full time Clinical Pathway Navigator to join the Pain Management department. We are looking for a positive and motivated person with an eye for detail to join our team. The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:

Previous experience of working with the public and/or patients in a healthcare environmentExperience of interacting with staff at all levelsPrevious administrative and organisational experienceExperience of managing and prioritising own workload and working to deadlinesExperience of dealing with non-routine and complex problems

If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.

Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential

  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent

Desirable

  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development

Experience

Essential

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems

Desirable

  • Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

Essential

  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
  • Knowledge of Cerner
  • Ability to use databases

Desirable

  • Awareness of National and Trust pathway targets (such as 18 week RTT target)
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly

Personal qualities and attributes

Essential

  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Good interpersonal skills having a friendly and approachable manner
  • Proactive, forward-thinking, quick problem solving attitude

Others

Essential

  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
  • Ability to work without direct supervision
  • Reliability – good time keeping

Desirable

  • Ability to work flexibly to accommodate peaks and troughs of activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 4 October 2026

To apply for this job please visit apps.trac.jobs.