Operational Service Manager: Sponsorship Available

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Job summary

Newcastle Hospitals as an organisation seeks to continuously improve our services, we have moved to a strengthened clinically led structure of Clinical Boards, bringing together a range of clinical directorates and specialties and focused on the needs of our patients and staff.

Each Service within the Clinical Board is managed by Operational Service Managers, which are key senior roles that will support in driving delivery and transformation to enable the Trust to remain a recognized centre of clinical, teaching and research excellence.

We are recruiting three Operational Service Managers across two clinical boards:

x 2 in Medicine and Emergency Care

x 1 in Peri Operative and Critical Care

Interview date: 29 October 2026

NO AGENCIES PLEASE

Main duties of the job

The appointed candidate will fulfil the role of Operational Service Manager, reporting into the Associate Director of Operations.

This will entail:

  • Assume day to day responsibility for the operational management of all aspects within their specific portfolio
  • Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets
  • Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner
  • Involvement in the investigation of incidents within area(s) of responsibility
  • Ensuring a safe, respectful culture whereby all staff patients and visitors are treated with dignity, respect, and compassion

Person Specification

Qualifications & Education

Essential

  • Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience.

Desirable

  • Recognise leadership / management qualifications / programme of study or equivalent

Knowledge & Experience

Essential

  • Experience of operational, people and financial management; service strategy; business planning; and performance management
  • Demonstrate leadership ability at a senior level

Desirable

  • Recent managerial experience in related speciality
  • Project management experience

Skills & Abilities

Essential

  • Change management and practice development skills
  • Excellent communication and interpersonal skills
  • Demonstrable negotiation skills
  • Effective report writing skills
  • Effective organisation and time management skills
  • Change management and practice development skills
  • IT skills – significant proficiency in use of MS Office Suite and other IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 16 October 2026

To apply for this job please visit apps.trac.jobs.