Op RESTORE Complex Case Coordinator: Sponsorship Available

Imperial College Healthcare NHS Trust

Job summary

Successful candidates will have a clinical background with excellent knowledge and skills in musculoskeletal issues as well as an understanding of both the NHS and military culture and environment and have excellent administration skills. They will be used to managing a clinical team and overseeing clinical pathways of care. The postholder will be responsible for overseeing and final sign off of clinical plans to support veterans ongoing physical health and presenting them at a virtual MDT for agreement. They will have good problem-solving skills and be used to working in a changing environment with different patients requiring different strategies within a developing service. Whilst the postholder will not have face to face contact with veterans, this role will include liaising with GPs, hospital consultants, military charities and other stakeholders to ensure those more complex referrals are supported with a holistic overview, coordination of other stakeholders and liaison with the MOD and Personnel Recovery Units (PRUs) for personnel leaving the Armed Forces who meet the criteria of the service.

Please note this is a home-based post – the expectation is that the postholder will be based at their home with occasional travel into London or other parts of England.

Main duties of the job

  • To be accountable in own area of responsibility to provide clinical, and professional leadership to the multi-disciplinary team providing welfare support.
  • To continue to demonstrate advanced clinical skills in practice and provide support and advice re service development and the delivery of care in partnership with service users, carers, staff, managers, other agencies.
  • To be responsible for complex care coordination across Op RESTORE.
  • To develop key partnerships, working to ensure effective whole system working, through effective communication and networking with other disciplines and by working across professional boundaries.
  • To work alongside the other Op RESTORE clinicians to deliver clinical care plan for veterans accessing the service, and present these for consultant sign-off.

Person Specification

Education/ qualifications

Essential

  • Educated to Masters Level or Post Graduate advanced clinical/professional qualification or be able to fully demonstrate equivalent knowledge and experience
  • An accredited leadership qualification or be able to demonstrate advanced leadership and management skills; motivation, team building, developing positive interpersonal relationships, negotiation, conflict resolution, problem solving, managing change, being creative
  • First level degree or equivalent professional experience supplemented by post graduate specialist training to master level

Desirable

  • Member of specialist interest group/network, locally or nationally
  • Working knowledge of required IT systems

Skills/knowledge/ abilities

Essential

  • Knowledge of the NHS and the healthcare system and current policy drivers within the UK – for the Armed Forces community and general public
  • Able to manage challenging situations

Experience

Essential

  • Experience of working as a clinician in a military or Armed Forces environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).

Closing Date: 18 October 2026

To apply for this job please visit apps.trac.jobs.