Service Manager Urgent and Emergency Care: Sponsorship Available

North West Anglia NHS Foundation Trust

Job summary

To be responsible for the operational management and the effective and efficient delivery of services provided within Urgent and Emergency Care (UEC) Clinical Business Unit (CBU), ensuring the effective co-ordination and management of budgets and agreed national and local performance objectives, together with targets.

The post will also include direct management responsibilities, this post will provide business focussed support to the individual teams. The post holder will also work with Heads of Service of all responsible areas, Service Managers, Clinical Leads, Consultants, Project Managers, Information Services staff, Finance, HR and other key staff throughout and external to the Trust and play a pivotal role in the delivery of our UEC operational and transformation agenda across all hospital sites.

Main duties of the job

Service Delivery

Service Development

Performance Delivery

Financial

Staff Management

Communications across UEC

Person Specification

Experience and Knowledge

Essential

  • Management experience in an Urgent and Emergency care setting with a sound knowledge of processes including the legislation and policy relating to health and social care
  • Experience of the management of patient flow
  • Proven experience in an operational management role and experience of managing change
  • Demonstrable success in project management/ service redesign
  • Proven success in delivering change and performance with and through management and clinical teams.
  • Experience of managing a multidisciplinary team and ability to build high performance teams
  • Experience of budget and staff management
  • Experience of dealing with complex and/or sensitive information and unpredictable situations
  • Good working understanding of the changing NHS environment
  • Proven track record of writing high quality reports, production of business cases and presenting data clearly
  • Good knowledge of 18 week and cancer pathways
  • Competence at reporting and interpreting trends
  • Experience of adapting strategy into an operational environment
  • Experience in complaints handling

Education and Qualifications

Essential

  • Relevant first degree, equivalent professional qualification, or suitable experience
  • Significant experience in a senior management role
  • Evidence of continued learning / personal development

Key Skills/Abilities

Essential

  • Effective written and verbal communication skills
  • Able to influence, negotiate and persuade
  • Ability to work within and across teams to meet project demands
  • Ability to provide & receive contentious information
  • Planning and management of service redesign, including demand and capacity
  • Ability to act under own initiative and work to deadlines
  • Ability to develop and maintain good working relationships internally and externally
  • Ability to manage own time effectively and to be able to plan and manage own work programme
  • Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
  • Ability to manage and deliver to deadlines and within resources
  • Ability to analyse complex problems and to develop practical and workable solutions to address them
  • Ability to think and plan creatively, and to prioritise work programs in the face of competing demands
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
  • Demonstrated patient focus

Desirable

  • Effective management and leadership of NHS staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 25 October 2026

To apply for this job please visit apps.trac.jobs.