East London NHS Foundation Trust
Job summary
This postholder will be a member of the North East London NHS 111 option 2 Crisis Service which services the North East London Boroughs of Tower Hamlets, Newham, City & Hackney, Waltham Forest, Redbridge, Havering and Barking & Dagenham. The postholder will be required to respond to calls and texts made to NHS 111 option 2. The post holder will work with people in crisis and their families who are supporting them and who reside in these boroughs, who are experiencing a mental health crisis.
Main duties of the job
The postholder will support the band 4 crisis response practitioners in taking calls to the phone line and will be the escalation point for complex calls requiring a qualified practitioner involvement.
The postholder will provide supervision to the band 4 crisis response practitioners as delegated in the governance structure
In conjunction with the senior management team you will ensure safe and effective crisis support is delivered on a consistent basis and that targets are met or are escalated when challenges prevent this
To undertake a comprehensive assessment including risk assessment effectively and efficiently using the triage tool, over the telephone and ensuring an urgent face to face assessment is carried out as appropriate, or the relevant blue light emergency service is deployed.
To agree crisis care plans as appropriate to the triage outcome of the call and to support and advise relatives and care givers.
Person Specification
Education/Qualification/Training
Essential
- Registered Mental Health Nurse or Social Work or Allied Health Professional
- ENB 998 or equivalent
Desirable
- Brief solution focused therapy and /or motivational interviewing or willingness to undertake
Experience
Essential
- Post qualification experience in the field of mental health crisis or equivalent
- Demonstrable experience of assessing and planning care
Desirable
- Experience of providing clinical supervision, mentoring and support to more junior staff
Knowledge and Skills
Essential
- Demonstrate well developed and confident professional assessment skills
- Demonstrate skills in providing effective clinical leadership
- Demonstrate excellent problem solving and conflict resolution skills
- Demonstrate skills in working in a rapidly changing environment
Closing Date: 31 October 2026
To apply for this job please visit apps.trac.jobs.