Legal Services Office Manager & Personal Assistant to General Counsel: Sponsorship Available

Job summary

An exciting opportunity has arisen to join Legal Services as our Office Manager/Personal Assistant to General Counsel.

This is a key role at the heart of a busy in-house Legal Services team, providing high quality office management, administrative co-ordination and personal assistant support. The post holder will help ensure that the service operates effectively and efficiently, with well organised systems, clear processes and administrative support that enables our legal professionals to focus on the delivery of legal advice and casework.

This is not a role for someone who wants to be given direction on every task. We are looking for someone dynamic, creative and can bring their own ideas about how a high performing administrative service should work to best support the lawyers within the team and our external stakeholders. The role needs high attention to detail, commitment to quality, and will best suit a proactive and adaptable individual who can manage competing priorities, coordinate workflows and provide a consistently high standard of support. The successful candidate will have excellent communication and organisational skills, sound judgement and the confidence to work with colleagues and stakeholders across a busy professional service.

The role is an excellent opportunity for an experienced administrator, PA or office manager who would like to develop their career within a specialist NHS legal environment.

Main duties of the job

The Legal Office Manager/Personal Assistant is responsible for the effective day-to-day management and provision of administrative and office processes within Legal Services and for providing high-quality personal assistant support to the General Counsel and senior members of the Legal Services leadership team. The post holder will ensure that Legal Services operates efficiently, with robust administrative systems, effective coordination and well-managed workflows, enabling legal professionals to focus on the delivery of legal advice and casework. The role requires provision and oversight of high quality administrative support, line management and supervision of junior administrative staff, coordination of workloads, independent prioritisation and close liaison with internal and external stakeholders. The role does not provide legal advice or undertake legal case management but has responsibility for administrative service provision, organisation and coordination.

Person Specification

Qualifications

Essential

• Educated to GCSE level (or equivalent) including English and Maths
• NVQ Level 4 in Business Administration or equivalent experience
• Personal Assistant or Office Management qualification or equivalent experience

Experience

Essential

• Significant experience of management of a professional administration service or within a Personal Assistant role
• Line management of junior administrative staff
• Experience of implementing administrative systems and/or developing administrative solutions to workflows/processes

Desirable

• Working within an NHS legal team or solicitor’s firm

Knowledge

Essential

• Strong understanding of administrative and office management systems
• Understanding of confidentiality and data protection

Desirable

• Understanding of the Civil Procedure Rules and NHS Resolution claims reporting requirements
• Knowledge of risk management systems such as Datix and InPhase

Skills

Essential

• Proficient in use of MS 365 applications
• Excellent communication skills (both written and verbal) and interpersonal skills, with a wide range of staff, able to adjust communication style appropriately depending on audience
• Able to plan and manage workload
• Able to multitask in a demanding environment
• Ability to pro-actively manage workload and priorities, including that of others in the team and able to direct workflow and team members accordingly according to service demand
• Able to effectively communicate and work with multiple legal team members from differing backgrounds and with different levels of expertise
• Able to identify administrative system issues or gaps, think creatively and analyse potential solutions and implement changes to improve service and respond to the evolving needs of the team
• Excellent command of English language, including spelling and grammar
• Able to adjust and adapt depending on the evolving requirements of the role, willingness to learn and develop

Closing Date: 8 November 2026