Application Support Officer: Sponsorship Available

Job summary

We are seeking an enthusiastic, customer-focused Application Support Officer to support the operation and development of NEP Cloud, our shared finance and procurement solution.

NEP is a not-for-profit NHS consortium providing services designed for the NHS, by the NHS. This Band 5 role combines your finance, procurement or customer service experience with an interest in systems, problem-solving and service improvement.

Within our Applications Support Team, you will investigate and resolve support requests, helping consortium organisations use NEP Cloud confidently. You will advise on functionality and best practice across Purchase to Pay, Order to Cash and Accounting to Reporting, developing specialist application knowledge.

You will also contribute to system developments, testing and quarterly upgrades, support training, prepare guidance and mentor systems support and customer service colleagues.

You will bring strong analytical skills, attention to detail and a professional, approachable manner, alongside the ability to communicate clearly, manage competing priorities and take ownership of queries.

Join a collaborative team that values knowledge sharing, continuous improvement and excellent customer service, while developing your skills and supporting essential NHS business services.

Please note you will be require to work onsite 3 days a week.

Main duties of the job

• Investigate, analyse and resolve application support requests through the NEP Service Desk, working within agreed service levels.

• Provide clear, practical advice on system functionality, business processes and best practice.

• Maintain regular communication with users, keeping them informed and escalating issues appropriately.

• Support the design, configuration, testing and implementation of system enhancements and quarterly upgrades.

• Analyse data, investigate discrepancies and produce reports to support consortium organisations.

• Prepare and deliver training, user guidance and supporting documentation.

• Mentor and support systems support and customer service colleagues, sharing knowledge and helping coordinate activities.

• Deliver allocated project tasks and work packages within agreed timescales and quality standards.

• Contribute to service reviews, audits and improvements while maintaining security, confidentiality and accurate records.

Person Specification

Qualifications

Essential

• o The Application Support Officer should possess a professional Degree Level qualification within a Financial or Procurement related study area, or equivalent qualification and / or demonstrable relevant experience.

Desirable

• o Qualification in Project Management, i.e. Prince 2

Experience

Essential

• The Post Holder should have experience of working in a supervisory role within a Finance or Purchasing Department or a Customer Service Support Department within a pro-active team-based environment.
• o A broad range of operational experience and knowledge of one or more computer systems, hardware or software

Desirable

• o It would be beneficial, although not essential, for the post holder to have working knowledge of NHS working practices and procedures.

Skills

Essential

• o The Post Holder should possess excellent keyboard skills, and should have good working knowledge of Microsoft Office tools, including Project, Word, Excel and PowerPoint

Closing Date: 15 November 2026