Disclosure Team Coordinator: Sponsorship Available

Job summary

Looking for a role where no two days are the same?

Join our busy Disclosure Team and help coordinate requests for information from patients, staff, solicitors, the police and other authorised organisations. You will play an important role in ensuring information is provided securely, accurately and within legal timescales, while supporting and coordinating the smooth day-to-day running of the service.

Working closely with the Disclosure Manager and wider team, you will coordinate workloads, monitor deadlines, support complex cases and help ensure high-quality disclosures across the Trust. This is an excellent opportunity to develop experience in information governance, data protection and disclosure services while working on a wide range of interesting and sensitive cases.

If you’re organised, detail-focused and enjoy problem-solving in a fast-paced environment, we’d love to hear from you.

Main duties of the job

The Disclosure Team is responsible for responding to information requests from patients, representatives, staff, members of the public, solicitors, the police and other authorised agencies, in accordance with relevant legislation and statutory timescales.

The post holder will provide day-to-day supervision of the Disclosure Officers and Disclosure Support Staff, reporting to the Disclosure Manager. They will allocate and monitor the work of the Disclosure Officers and Disclosure Support Staff. The Disclosure Team Coordinator will support the Disclosure Officers in the handling of complex disclosure requests, proactively identifying and escalating high-risk cases to the Disclosure Manager.

The post holder will assist the Disclosure Manager in the coordination, review and progression of staff subject access requests, ensuring that sensitive employment and personal information is handled carefully, accurately and in accordance with relevant legislation, Trust procedures and agreed timescales.

Person Specification

Training and qualifications

Essential

• Educated to Diploma level (Level 3 or equivalent) in Business Administration, Information Governance, Health Records Management, or a related subject, or equivalent knowledge and experience gained through relevant training and practical experience.
• A good standard of general education, including English and Mathematics at GCSE grade C/4 or above, or equivalent.
• IT literate, with the ability to use Microsoft Office and electronic record or case management systems.
• Willing to undertake further training relevant to information governance and data protection

Desirable

• Relevant qualification or formal training in Data Protection, Information Governance, Health Records Management or a related field.

Experience and knowledge

Essential

• Able to demonstrate experience of administration in a deadline-driven environment.
• Experience of supporting or processing subject access requests, including requests involving staff, sensitive employment information or high-risk confidentiality considerations.
• Able to demonstrate knowledge and practical understanding of confidentiality, data protection and subject access rights.
• Experience of managing competing priorities, monitoring work and maintaining accurate records.
• Experience of supporting, supervising or coordinating the work of others.
• Experience of handling sensitive information and communicating with service users or members of the public.

Desirable

• Experience of working in a healthcare, health records, information governance or disclosure service.
• Experience of quality checking, redaction or preparing information for disclosure.
• Experience of managing complaints, incidents, complex cases or service backlogs.

Skills & ability

Essential

• Able to support, guide, and encourage team members in a fair, inclusive and approachable manner.
• Excellent organisational skills, with the ability to allocate work, prioritise urgent cases and meet statutory deadlines.
• Methodical and accurate approach with excellent attention to detail.
• Ability to exercise judgement, solve problems and recognise when a matter must be escalated.
• Excellent written and verbal communication skills, including the ability to explain sensitive or complex information clearly.
• Ability to analyse workload or performance information and identify risks and improvements.
• Confident using digital systems and able to learn new applications.

Desirable

• Ability to deliver training, coaching or presentations.
• Understanding of the role of health records and disclosure services within an acute hospital.

Other role specific requirements

Essential

• Able to maintain confidentiality and demonstrate integrity when handling sensitive personal and clinical information.
• Flexible and able to respond to service pressures and changing priorities.
• Willing and able to travel between Trust sites when required.
• Able to undertake the physical handling of paper health records where required, with appropriate support and equipment.
• Committed to the Trust values, equality, inclusion and continuous improvement.

Closing Date: 15 November 2026