Electronic Health Records (EHR) System Analyst / Designer: Sponsorship Available

University College London Hospitals NHS Foundation Trust

Job summary

An exciting opportunity has arisen to join the UCLH Electronic Health Record (EHR) Team within our Patient Access & Flow (PA&F) Team. We are seeking two individuals with a keen interest in digital healthcare to join our Patient Self-Scheduling via MyCareUCLH (MyChart) Programme and our core Patient Access and Flow Teams.

The successful candidates will join an experienced and wider diverse team of analysts who support UCLH’s Epic EHR and our wider digital partnerships and be part of an internal team with expertise across Springboard, Cadence, Grand Central, Prelude, Springboard and Welcome (core Patient Access and Flow) and Cadence and MyChart (Patient Self-Scheduling).

Our team also supports the Royal National Orthopaedic Hospital (RNOH) and will play an important role in future Epic Connect partnerships.

If you have a preference to work in a particular area, please indicate this at the beginning of your personal statement of your application

Main duties of the job

We work closely with clinical, administrative & managerial staff, analysing their processes & helping them agree clinical best practice standards & workflows. We modify Epic to reflect & support these working practices. We provide end-user support using specialist application knowledge through regular meetings & incident investigation & resolution. We have excellent relationships with departmental leads, super-users & subject matter experts. We have a rolling upgrade programme which delivers new features & functionality.Candidates already Epic certified will be employed at band 7. Otherwise, you will start at band 6 & undertake a period of training to obtain certification progressing to Band 7 when you achieve this & demonstrate competence via assessment across all role elements. You will be fully supported by your manager & team in this process and expected to achieve certification or proficiency within their six-month probation period.Applicants without an Epic certification will be required to undertake an Epic aptitude assessment (the Sphinx test) prior to interview.To be successful in this role, you should have a good understanding of NHS Services, ideally some experience in the area you are interested in applying for and have enthusiasm to improve services through digital technology.This is a hybrid role, requiring a minimum of one day on-site per fortnight, with flexibility to attend more frequently based on business needs.

Person Specification

Knowledge and Qualifications

Essential

  • Educated to Masters level, equivalent professional qualification including professional registration or equivalent experience
  • Excellent operational knowledge of the advertised area including relevant operational policies and procedures
  • Epic Certification

Experience

Essential

  • Ability to understand the requirements of and work effectively within a demanding project environment
  • IT or software configuration experience
  • Previous experience of working within complex cultural environment
  • Understanding of clinical, administrative and /or operational workflows and processes within a hospital environment
  • Knowledge of medical terminology
  • Experience of supporting change management

Desirable

  • Previous NHS or healthcare experience

Skills and Abilities

Essential

  • Ability to understand highly complex problems, analyse and document workflows and current practice, identifying opportunities for change
  • The ability to maintain issues logs and work to a project plan
  • Sound organisation and planning skills ability to prioritise a demanding workload in a high pressure and very challenging environment, maintaining delivery of quality outputs to tight deadlines and frequent interruptions
  • Have the ability to work alone as well as working with other work streams when and where necessary
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
  • Ability to impart knowledge and/or present to others in a clear and concise manner
  • Able to work collaboratively with own team members as well as those in other application teams
  • Good analytical and project management skills
  • Advanced keyboard skills

Communication

Essential

  • Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers

Personal and People Development

Essential

  • Confident in working with, negotiating with, and motivating clinical staff, medical consultants and/or other senior managers
  • Ability to make decisions based on highly complex facts or situations requiring analysis, interpretation, or comparison of a range of options

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

  • Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Specific Requirements

Essential

  • Provide support to end-users through regular meetings and by participating in a 24/7 and/or on call rota during Go-live or system upgrades as may be necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 15 November 2026

To apply for this job please visit apps.trac.jobs.