Job Summary
An exciting opportunity has arisen for an enthusiastic, highly motivated, confident and organised individual with lots of energy who relishes a challenge, to join the melanoma team in the role of Cancer Support Worker (CSW).
The melanoma team cancer support worker will be based within the melanoma nursing team establishment.
This role will provide support to the team of nurses and also to the patients accessing this service.
Main duties of the job
We have a full time position opportunity to join our Melanoma team at MTW.
Ideally, we would welcome applications from individuals who have previous experience with supporting patients or healthcare backgrounds but know the right person for the best team fit is equally as important.
The majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organising and assisting the nursing team to provide services effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. The successful applicant will be processing queries and referrals, guiding and signposting clinical queries and patient queries.
About us
MTW is a large acute hospital trust in the south-east of England.We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (grade A-C) or equivalent.
- Evidence of continued role development.
- NVQ Level 4 or additional training to diploma level or equivalent on health-related subject.
Desirable
- Evidence of continued role development.
Experience/Knowledge
Essential
- Understanding of organisational policies and procedures Relevant health and social care experience at AfC Band 3 or equivalent
- Understanding of person centred care
- Understanding of health and social care environment, including terminology
- Understanding of administrative procedures and systems, including non-routine / service specific.
- Experience of multi-professional working
- Experience in use of data and database management
- Experience of good communication skills
Desirable
- Understanding of Macmillan Cancer Support
- Awareness of improving outcomes – A strategy for Cancer and other national cancer policy
- Knowledge of relevant cancer treatments, and terminology
- Experience in co-ordinating a patient workload
- Experience of coaching / teaching patients and carers
Skills
Essential
- Ability to work effectively in a team.
- Ability to manage personal workload using own initiative
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Effective organisation and time management skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Accurate written communication
- Able to motivate self and others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 11 September 2024
