Alder Hey Children's NHS Foundation Trust
Job Summary
To provide specialist 3rd line support and incident resolution of a complex nature across multiple disciplines. The aim of this role is to provide advanced technical support for the devices and systems used by Alder Hey Children’s NHS Foundation Trust. Resolving incidents and escalations from the Desktop Support team or Digital Senior Management team. To Lead on technical projects and provide project support/expertise where appropriate to support the delivery of departmental or Trust wide programmes.
There will be a requirement at times to work weekends and unsociable hours to maintain IT systems whilst minimising impact on patient care in order to introduce changes that will require system services to be temporarily suspended. The post holder will also be required to take part in the on-call rota as well as act as an escalation point to other members of the team whilst on call.
Main duties of the job
Manage and resolve primarily 3rd line incidents assigned to the Technical Services team by Digital Service Managers or via the escalation process from Desktop Support team.
To ensure continued provision and development of quality IT and communications systems to support the Trust.
To promote and support best practice in information governance and data security.
About us
Our support team is part of a digital team consisting of around 150 staff providing digital support services for Alder Hey Children’s and Liverpool Heart and Chest Hospitals.
To apply for this job please visit apps.trac.jobs.