Ambulance Care Control Manager: Sponsorship Available

Welsh Ambulance NHS Trust

Job summary

The Ambulance Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

The successful candidate will be responsible for the management and leadership of the Ambulance Care planning, control and discharge team based in the Journey Coordination Centre.The post holder will manage the team supporting delivery of a patient focused non-emergency transport service for South East Wales Health Board area. Supervisory or management experience is essential, and the post offers an opportunity to work within in a very busy dynamic team environment where issues and challenges require a calm and efficient approach, coordinating and problem solving on an ongoing basis as well as developing and leading the team. This team is responsible for advance and on the day scheduling for all non-emergency patient journeys within a specific geographical area, therefore good organisational skills are essential.

Main duties of the job

The efficient management of Ambulance Care and all Ambulance Care Control Services Staff, irrespective of role during period of duty or shift. The application of National Control Procedures and other procedures and instructions concerned with the movement of patients within the defined standards of Ambulance Care during the period of duty.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualifications

Essential

  • Management qualification or equivalent supervisory/management experience

Desirable

  • Possessing or working towards a degree level qualification or equivalent experience

Experience & Knowledge

Essential

  • Computer Literate
  • Managing a team
  • Supervisory/Managerial Experience

Desirable

  • Experience of working within a call centre/control environment
  • Ambulance Service experience
  • Supervising a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 1 September 2026

To apply for this job please visit apps.trac.jobs.