Application Support Specialist

  • Full Time
  • United Kingdom
  • 32,557 to 39,631 £ / Year

Hywel Dda University Health Board

Job summary

An opportunity to join the Application Support team at Band 5 has become available.

The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality.

Experience of working with systems and providing application support is essential. The role suits a dynamic and reliable individual who is capable of working independently or as part of a team. The candidate must possess good written and verbal communication skills as well as be able to meet deadlines.

Main duties of the job

Provide a comprehensive training service on new and existing Clinical Applications.

Responsible for delivering and supporting all aspects of Application Support training.

Undertake acceptance testing of supported applications.

Support a second line help-desk function within the Health Board.

Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance.

Provide Business Change assistance to informatics projects.

Provide Application training to all levels of staff who use the clinical systems.

Liaise with Heads of Departments to arrange for staff to be released for training.

Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.

Appraise / analyse new modules before any major updates connect to the live systems.

Be responsible for updating application training materials including eLearning modules and user guides.

Person Specification

Qualifications and Knowledge

Essential

  • Educated to Degree standard or Equivalent

Desirable

  • Training qualification or considerable relevant experience within a training environment
  • An understanding of process mapping
  • In depth knowledge of Patient administration and clinical systems

Experience

Essential

  • Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome.
  • Experience providing application support
  • Experience of training administration such as scheduling courses, recording attendance, feedback from delegates and preparing all necessary materials and paperwork prior to courses
  • Experience of producing reports on training activity for audit purposes

Desirable

  • Experience of designing and delivering bespoke Clinical System training courses to support the Health Board’s operational needs
  • Project management

Other

Essential

  • Flexible approach to needs of the service
  • Ability to travel between sites in a timely manner

Desirable

  • Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 6 August 2026

To apply for this job please visit apps.trac.jobs.