We are looking for an enthusiastic and highly motivated person to work as part of the team running our busy Bereavement Office at St. Bartholomew’s Hospital. You will be a key contact for the bereaved, ward staff and for Doctors to facilitate the completion of the Medical Cause of Death Certificate and/or Cremation certificate.. A integral role and part of the Bereavement Team at St. Bartholomew’s Hospital, manged by the Head of Clinical Site Management, working alongside Chaplaincy, Funeral Directors and Doctors providing support to the bereaved families and Registrar of Deaths/Coroners’ Officer. you will support this team and site operations to ensure challenges are given responsive attention team to effective and timely completion of death paperwork and review by a Medical Examiner. ensure engaging with both our internal and external stakeholders
Main duties of the job
This role is vital in “You” will deal with enquiries from bereaved next of kin, medical staff and all range of clinical and administrative staff both on telephone and face to face in relation to the Medical Certificate Cause of Death (MCCD). The post holder will be required to give support and guidance to friends and relatives of deceased patients and carrying out administrative procedures required to a very high standard within this role.
Person Specification
Education / Qualifications
Essential
- Good basic Education to GCSE or equivalent leve
Skills / Abilities
Essential
- Proficient in using IT
- Able to communicate effectively and compassionately with a wide range of service users and families of deceased patients.
- Able to demonstrate understanding of the cultural needs of the diverse communities who attend and use St. Bartholomew’s Hospital
- Able to demonstrate calmness, empathy towards recently bereaved families and able to manage upsetting and stressful situations with pride and dignity.
- Ability to prioritise competing demands on time
Desirable
- Experience of Cerner Millennium, Microsoft office including Excel
- Level 1or 2 Medical Terminology (AMSPAR)
Experience
Essential
- Previous experience in Inpatient or Outpatient environment.
- NVQ level 2 in customer service or demonstrable previous experience of working in a customer focused or service area.
- A commitment to a high standard of service and attention to detail
Desirable
- Previous experience as a qualified Anatomical Pathology Technician (APT) working in either a Mortuary or Deceased Patient Holding Unit (DPHU)
- Previous experience of the Patient Affairs/Bereavement process
- Previous experience of preparation of Medical Certificate for Cause of Death (MCCD)
Knowledge
Essential
- Ability to explain both the Medical Examiner, Coroners and MCCD process to doctors
Desirable
- Knowledge of end of life care
Communication
Essential
- Ability to communicate with staff, patients and others in difficult and sensitive situations
- Communication and interpersonal skills (written and verbal)
- An ability to express ideas clearly and effectively in speech and writing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 16 July 2026
