The Cancer Support Worker team at UHBW are looking for an enthusiastic and motivated person to join our compassionate & well established team of cancer support workers, who provide personalised support and information to people living with and affected by cancer.Our cancer support workers work closely with all members of the cancer clinical teams and cancer services across the Trust, providing coordination & delivery of support and signposting to additional services.This provides a fantastic opportunity for you to contribute to improving the overall experience of cancer care at UHBW and work within a friendly and supportive team with an interdisciplinary approach to delivering personalised care
Main duties of the job
Coordinate the necessary assessments, appointments or investigations to fast track people back into the Service
Demonstrate the ability torecognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the clinical team or enabling rapid response as appropriate
Complete and contribute to the holistic needs assessment and the development of an individual care plan
Make pre planned outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach
Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
Encourage and support active and healthy lifestyle choices
Organisation and Planning:
Planning/inviting/organising of Health and Well-Being events or other supported self- management events
Support the development of new patient information packs / website pages / patient leaflets, following guidance from the clinical team
Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
Support and promote Cancer Awareness campaigns
Contribute to service development, research, audit projects.
Work in the Macmillan Centre on a rota basis as directed by the Senior Cancer Support Worker providing support and information to patients, carers and family members
Person Specification
Knowledge and Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent (E)
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a patient workload
- Awareness of Improving Outcomes: A strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
Skills and Abilities
Essential
- IT Skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people of all levels
- Good observation skills
- Ability to work in a team, Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
- Ability to talk sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Aptitudes
Essential
- Calm and objective
- Confident yet approachable
- Acts in a mature manner – both personally and professionally
- Recognition of own limitations
- Demonstrates enthusiasm
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
Qualifications and Training
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake Macmillan learning and development courses
- Coaching or teaching qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 05 January 2025
