Job Summary
An exciting opportunity has arisen within the Care After Death Service at Swansea Bay University Health Board.
We welcome applicants from a wide range of diverse backgrounds and are looking for highly motivated, flexible individuals to join our multi-faceted team as a Care After Death Support Officer.
Main duties of the job
Provide immediate support to bereaved families, friends and carers following the death of a loved one.
Work as part of a multi-agency team and provide support to clinical colleagues in discharging their duties in respect of death certification
About us
The role will work within a 7day roster with an extended day service available from 7am to 7pm, Monday to Friday, working across the Health Board wide on all matters relating to death and bereavement. Applicants will be working with the bereaved as part of a supportive service and providing expert knowledge in ensuring death certification of deceased patients across the Health Board is completed in a timely manner and in line with forthcoming requirements as set out by Medical Examiner Service within NHS Wales and providing immediate support to the bereaved.
Ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Knowledge
Essential
- Diploma/NVQ level 4 or equivalent level of knowledge, skills and experience.
Desirable
- Knowledge of Patient Affairs systems and Certification of Death
Experience
Essential
- Experience of direct patient, family contact and the management of complex, emotionally challenging situations
- Experienced user of electronic healthcare information systems; both clinical and non-clinical
Desirable
- Report writing and formatting
- Data formatting and presentation Minute taking
Skills
Essential
- Excellent verbal communications skills
- Ability to work under own initiative and sensitivity
- Ability to organise and prioritise own workload
- Ability to influence and challenge non-compliance
- Good verbal skills and able to articulate effectively with all grades of staff including senior medical staff
Personal
Essential
- Self-motivated and prepared to ownership
- Ability to travel between sites in a timely manner
Desirable
- Flexible towards the needs of the service
- Enthusiasm
- Calm under pressure
- Pro-active approach to problem solving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 22 December 2024
