Clinic Manager – Outpatients (Southport & Ormskirk)

Mersey and West Lancashire Teaching Hospitals NHS Trust

Job summary

An exciting and challenging opportunity has arisen for an enthusiastic, imaginative and motivated manager to work in the Outpatients department at St Helens Hospital.

The Outpatients Clinic Manager is responsible for and will have a specific focus on visible, accessible, and strong clinical leadership. Patient experience is a key focus along with the delivery of safe, timely, high-quality care within the Outpatient Department. The post holder will lead service and quality improvement programmes alongside supporting the operational management of the Outpatient Department. This includes ensuring efficient and effective use of resources and the development and maintenance of the highest standards of patient care and service delivery

The post holder must exhibit excellent communication and organizational skills.

The successful candidate will provide day-to-day leadership of the clinical areas and work 5 out of 7 days with some late shifts/weekends as required. They will participate in the bleep rota for the site.

Excellent interpersonal skills are required to lead the team in a professional, compassionate and inclusive manner.

Please note, the interview may include assessment tasks.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The successful candidate will:

  • Act as a positive role model through the provision of effective professional leadership and demonstration of competent, accountable clinical practice.
  • Ensure that the environment meets appropriate standards for health care delivery and delivers best practice in infection control.
  • Provide day-to-day visible, accessible and authoritative leadership in the clinical area.
  • Ensure the delivery of patient care is of the highest standard and those patients and their families are treated with dignity and respect.
  • Actively support the Matron in the provision of high quality, modern, dynamic and patient centred services.
  • Provide support to patients and their relatives/carers.
  • Be responsible for optimising patient flow and access through their areas of responsibility through strategies to prevent delays and optimise clinic utilisation.
  • To support the Matron in the delivery of key performance targets.

Person Specification

Qualifications

Essential

  • RGN Registration
  • ENB 998 Or equivalent
  • Educated to Diploma Level

Desirable

  • First Level Degree

Knowledge

Essential

  • Substantial post registration experience
  • Previous experience within Outpatient Department
  • Demonstrable staff supervisory experience
  • Demonstrable management experience
  • Evidence of Change Management
  • Specialist knowledge relevant to area of practice
  • Knowledge of management of patient care within Outpatient environment

Skills

Essential

  • Leadership skills
  • Organisational/Delegation Skills
  • Demonstrates confidence & assertiveness skills
  • Good communication Skills
  • Excellent interpersonal Skills

Other

Essential

  • Evidence of recent Further development
  • Ability to remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).

Closing Date: 14 July 2026

To apply for this job please visit apps.trac.jobs.