Clinical Application Analyst (Diagnostics): Sponsorship Available

Guy's and St Thomas' NHS Foundation Trust

Job summary

As an IT Clinical SystemsApplication Support Analyst (Diagnostics), you will provide specialist application support for a portfolio of diagnostic systems, ensuring incidents, service requests and technical issues are managed effectively and resolved within agreed service levels.You will be responsible for maintaining application stability, investigating and resolving complex incidents, supporting system upgrades and enhancements, managing supplier relationships, and contributing to the successful transition of new technologies into operational service.

The role offers the opportunity to work on significant digital transformation initiatives, including programmes funded through the NHS Diagnostics Digital Capability (DDC) Programme.

The role is initially advertised for 18 months and aligned to the current phase of programme delivery.

Main duties of the job

This role will hold responsibility for managing and maintaining clinical applications across our 2 Trusts.

Applications Management are responsible for the technical resolution of Incidents and Problems for a subset of diagnostic clinical applications.

To contribute to Root Cause Analysis and ensure Continued Service Improvement

To test and implement agreed fixes, upgrades and manage changes to Production environments

To maintain key relationships with application stakeholders

To provide coordinated application support, operational oversight and frontline issue management for a complex portfolio of diagnostic systems.

They must understand the technical complexities these systems have and be able to offer a technical response to business problems in non-technical language.

A key aspect of the role is to ensure that customer issues and technical problems are managed within the agreed services levels. The ability to deliver outstanding customer service in a complex environment is essential.

Person Specification

Education/ Qualifications

Essential

  • Postgraduate degree or equivalent experience in a relevant post/s.

Desirable

  • IT Technical qualification
  • ITIL Foundation certificate
  • PRINCE2 (Foundation)

Previous Experience

Essential

  • Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system
  • Knowledge and experience of dealing with escalation routes when problems or development needs arise
  • Experience in supporting a large scale, complex application systems environment

Desirable

  • Good understanding of an Acute Trusts corporate administrative systems

Skills/ Knowledge /Ability

Essential

  • Able to prioritise workload in response to changing demands; able to work flexibly and respond to service needs
  • High level of communication skills and ability to explain technical issues to a non-technical audience; experience of delivering training to different audiences
  • Ability to explain to IT staff the user and service implications when problems arise
  • Professional approach with skills in communication, team working, negotiation and conflict management

Desirable

  • Knowledge of NHS financial management activities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 18 August 2026

To apply for this job please visit apps.trac.jobs.