Job Summary
We have an exciting opportunity to be part of a new service as a Band 4 Clinical Support worker. The East London Intensive Support Team provides a 7 day a week urgent and intensive community response for people with Learning Disabilities with additional complex mental health needs and/or behaviours that services perceive to be challenging, that result in the person posing a risk to themselves or others. The service operates across the inner east London boroughs of Tower Hamlets, Newham and City and Hackney. The team will be based at our Tower Hamlets site at Mile End Hospital. The post holder will assist other professionals in the IST in providing assessment, care, treatment and discharge planning. This will be achieved through close collaboration with the person, carers, colleagues and other service providers. This may include supporting people during admissions to acute mental health wards.The post holder will work directly with service users to develop a rapport based upon respect, kindness and compassion that builds the basis of a professional relationship. You will have a significant role in supporting service users to engage with their agreed Care Plans, positively promoting independent living and recovery.
Main duties of the job
- To support the Intensive Support team in providing assessments, care and treatment for People with learning Disability, Mental health issues and behaviours which challenge in the community under direct or indirect supervision of the team.
- To use skills in working with people with learning disabilities who are experiencing a Crisis to maintain, promote and improve health.
- To provide advice and consultation to colleagues supporting Autistic Adults who do not have Learning Disabilities.
- To facilitate access to health services through collaboration and partnership with primary and secondary health, and other relevant services.
- Developing working relationships with clients, provider organisations, GPs, local community resources.
- Support in the delivery of generic health tasks such as the completion of Hospital Passports, Health Action Plans, monitoring of mental health and behaviours which may challenge.
- Prepare clients and carers for health appointments to enhance their understanding to enable them to actively participate in their own health care.
- To contribute to shaping local health services in the way they are organised and run to promote an inclusive service for people with learning disabilities.
About us
Our mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Person Specification
Education/ Qualification/ Training
Essential
- NVQ Level 3 qualification to diploma equivalent level or above
Desirable
- Qualification in health or social care related subject
Experience
Essential
- Experience of working with people who have a disability and/or physical/mental health/sensory difficulties
- Experience of using Excel software for data recording and reporting
- Experience of team working
- Experience of co-facilitating and presenting information to groups
- Experience of working with people who have a learning disability, mental health issues and behaviours which may challenge
- Experience of working with people who have communication difficulties or are non-verbal
- Experience of working with paid and unpaid carers
Desirable
- Experience of working in a community-based health or social care setting
- Experience of gathering health-related data and information
- oExperience of working with people whose first language is not English and of working through interpreters
Knowledge and Skills
Essential
- Understanding of what a learning disability is and the impact it may have upon someone on a day to day basis
- Ability to adapt communication style to communicate effectively with those who have limited verbal communication skills
- Good interpersonal and written communication skills
- Competence in the use of IT software – Microsoft Word, Excel, PowerPoint, Outlook, Teams; Zoom
- To be willing to learn new clinical skills
Desirable
- Knowledge and understanding of cultural diversity the
- Ability to plan, organize and prioritise workload, to problem-solve and to work to deadlines
- Coaching/motivational interviewing skills
Other
Essential
- Ability and willingness to work across different sites and within the community (e.g. client’s homes, day services).
- Ability to recognise boundaries of own skill level and seek help as appropriate
- Respectful and professional approach to service users, families, carers, colleagues and other professionals. Willing to negotiate and can handle confrontation effectively and professionally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 08 July 2024
