Job Summary
Black Country carers Service is a small and diverse staff team.
The candidate would be expected to work across the Black country supporting existing staff to Support Carers (families & friends) of patients open to secondary adult mental health services and experiencing complex or high risk needs.
Main duties of the job
The successful candidate would offer support to Carers across the 4 areas of the black country Providing a time-based service. The service would offer carers:
- Hold a caseload
- A Carers assessment / resultant care plan
- Psychoeducation
- family consultation & conflict resolution
- Facilitate Trust wide Carers support groups/ forums
- Promote & deliver Triangle of care
- Advocacy
Person Specification
E = Essential criterion for the role D = Desirable criterion for the role.
Essential
- NVQ/QCF Level 3 in Health or Social Care
- Experience in mental health, social care, or Voluntary, Community, Faith and Social Enterprise (VCSFE) settings supporting carers or service users
- Experience in assessment, care/support planning, and review
- Understanding of the impact of mental illness on carers and relevant legislation (Care Act, Mental Capacity Act (MCA), Mental Health Act (MHA).
- Awareness of consent and information sharing, safeguarding, and risk management.
- Ability to manage a caseload, set boundaries, and maintain accurate EPR documentation.
- Ability to listen and communicate carers concerns
- To be honest and trustworthy
- Treat others with respect
- Ability to advocate on behalf of the carers at meetings, ward rounds and outpatient clinics
- Able to travel across the borough at short notice
- Empathetic, respectful, inclusive, and committed to co-production.
- Flexible and proactive approach to workload and working hours.
- Ability to travel across the Black Country (Essential).
Desirable
- Commitment to complete Level 4
- Relevant training in carer support, peer facilitation, or brief interventions
- Experience delivering group sessions or psychoeducation
- Experience supporting carers through MDTs, CPA, or discharge processes
- Understanding of the impact of mental illness on carers and relevant legislation (Care Act, Mental Capacity Act (MCA), Mental Health Act (MHA).
- Knowledge of strengths-based, trauma-informed, and culturally competent approaches
- Awareness of CORE20PLUS5 and Patient and Carer Race Equality Framework (PCREF) priorities.
- Good IT literacy (Outlook, Teams, databases).
- Basic conflict resolution and motivational interviewing skills (Desirable).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 15 May 2026
