Job Summary
We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to “do once for both” as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!
An exciting opportunity has arisen to join the Group Digital Division as a Diagnostic Systems team leader. The post holder will be responsible for leading our key diagnostic systems team which are crucial to the diagnostic services within the hospital such as Pathology, Radiology and Cardiology. The team have an onsite presence within all these departments, and are responsible for user setup, configuration, testing and installation of software. Logging/allocating/prioritising of all faults and calls via IT Service Desk system. The post holder will play an leading role in developing, deploying, writing procedural/support documentation for new technologies and/or changes to current practices to our applications. We also deliver hardware support and provide on-call. The ability to travel between the Kettering, Northampton General Hospital sites and peripheral sites will be a requirement.
Main duties of the job
The Clinical Systems service is responsible for the support, maintenance and development of UHNs clinical and diagnostic applications, Integration, digital training, and the Medical Records Department at NGH.
As the Diagnostic Systems Team Leader you will report into the Diagnostic Systems Manager and be responsible for the day to day operation of your team of staff.
As Diagnostic Systems Team Leader, you be responsible for the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.
You will be responsible for negotiating with third party suppliers and systemusers as necessary for incident and problem management, priorities, acceptance testing.
You will lead the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.
You will participate in a rota for your team to ensure that Diagnostic Clinical Systems have the 2ndline support available during the agreed core working hours, and you will participate in a 24/7 on-call service available to the Group
Person Specification
Key Competencies/ Personal Qualities & Attributes
Essential
- Ability to interpret and convey complex information from various systems in a manner that is easily understood by a variety of users
- Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
- Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
- Ability to deliver to targets and deadlines
Education, Training & Qualifications
Essential
- Educated to Masters level education or equivalent level or equivalent experience delivering Digital services
- Good knowledge of the provision of health services
- Evidence of continuous personal and professional development
- ITIL Certification or relevant experience or working in an ITIL environment
Desirable
- Project Management qualification, such as PRINCE II or experience of using structured project methodology
- Evidence of experience or qualification in one or more of the following SQL / SQL Server HL7 Interfaces Reporting tools (e.g. Business Objects) Windows Server Administration
Knowledge & Experience
Essential
- Demonstrable experience of leading a team in an operational environment at a senior level (preferably in an NHS environment)
- Demonstrable understanding of clinical workflows relevant to diagnostic systems in NHS setting.
- Ability to contribute to the effective performance and budgetary management and control in Service area
- Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of quality
- Sufficient knowledge of NHS/Government policies, strategies and organisational relationships in relation Clinical Systems, to be able to advise stakeholders and develop proposals for the service area
- Advanced systems development skills and technical knowledge across a broad range of clinical systems and software
Skills
Essential
- Able to clearly manage priorities for self and contribute to those of team in order to meet targets
- Ability to perform well under pressure and manage unpredictable workload with conflicting priorities
- Have experience of administering and supporting an organisational wide IT system
- Have knowledge of, and be able to communicate effectively on complex operational requirements for effective system management (e.g. performance monitoring etc)
- Must be familiar with hospital environment and the role of diagnostic systems in the clinical and business operation of the Trust
- Ability to undertake duties effectively and to time in line with legislation, policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 08 October 2025
