Directorate Support Manager – Community Diagnostic Centre: Sponsorship Available

Cambridge University Hospital NHS Foundation Trust

Job summary

Do you enjoy leading teams, improving services and making a real difference to patient care?

Community Diagnostic Centres are transforming the way diagnostic services are delivered across the NHS. We’re looking for an ambitious Directorate Support Manager (Band 6) to join our growing leadership team and help shape the future of diagnostic services across Ely and Wisbech Community Diagnostic Centres.

The CDCs play a vital role in improving access to diagnostics for local communities, supporting national diagnostic recovery priorities and delivering high-quality, patient-centred pathways closer to home.

The role supports one of the Trust’s fastest-growing services, delivering thousands of diagnostic appointments each year across multiple clinical specialities.

This is an excellent opportunity for someone looking to develop towards a senior operational management career within the NHS. You’ll work alongside experienced operational and clinical leaders, leading service improvement, transformation projects and pathway development across one of the Trust’s most innovative services.

You will be required to travel between the 2 sites, with Ely being the main location. This is a full-time (37.5 hours) position. As part of an operational leadership team supporting a seven-day service (08:00-20:00), a flexible approach to working is required. If this sounds exciting and like the opportunity you have been waiting for, we want to hear from you!

Get in touch to discuss further.

Main duties of the job

Provide operational leadership and administrative leadership support across Ely and Wisbech Community Diagnostic Centres, ensuring high-quality, patient-centred services and supporting delivery of the national CDC programme.

Support delivery of national and local diagnostic performance targets, using data to identify risks, pressures, and improvement opportunities

Lead operational delivery across one of the region’s largest Community Diagnostic Centre programmes.

Support recruitment, induction, appraisal, and development of operational staff

Contribute to service planning, pathway redesign, and new ways of working aligned to the national CDC programme

Support governance activity including incident review, complaints, information governance, and policy compliance

Act as a visible operational presence across sites, supporting consistent standards and effective communication

Person Specification

Qualifications

Essential

  • Educated to a degree level/ NVQ level 4 or equivalent experience
  • Evidence of Continuous Professional Development

Desirable

  • Postgraduate qualification relevant to healthcare, management, or service improvement.

Experience

Essential

  • Experience of managing or supervising administrative or operational teams within a healthcare or complex service environment
  • Experience of analysing and using performance or activity data to support service delivery and improvements
  • Experience of working collaboratively with a range of professional groups, including clinical and non-clinical colleagues
  • Experience of contributing to service improvement, change initiatives or redesign projects
  • Experience of managing competing priorities and meeting deadlines in a pressured operational environment

Desirable

  • Experience of working within the NHS
  • Experience of budget monitoring or supporting cost improvement activity
  • Experience of managing or supporting patient tracking lists, waiting lists, or elective access processes
  • Experience of multi-site working or supporting services delivered across more than one location

Knowledge

Essential

  • The NHS and modernisation agenda
  • The importance of successful partnership working
  • Principles of lifelong learning
  • Professional education and training
  • Workforce planning, recruitment and retention
  • Knowledge of HR procedures
  • Patient and public involvement
  • Strong knowledge of elective and diagnostic access standards and national targets

Desirable

  • Knowledge of EPIC hospital systems
  • Understanding of Accreditation
  • Understanding of Community Diagnostic Centres and elective recovery

Additional Requirements

Essential

  • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together – Safe, Kind, Excellent
  • Willingness to work across sites and to travel, on occasions, within the region and nationally
  • Ability to undertake minimal non-clinical manual handling and continuous DSE (Display Scree

Desirable

  • Ability to work flexible hours
  • Ability to work from home if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 13 September 2026

To apply for this job please visit apps.trac.jobs.