Job Summary
We are looking for an enthusiastic discharge care coordinator who will support and coordinate discharge in different specialties and locations to improve patient care and the patient experience within the Trust. The post will play a pivotal part in ensuring there is a smooth transfer of care from UCLH to the community services. This will also offer an exciting opportunity for someone with previous healthcare experience to build upon their knowledge and experience in this innovative role.
Main duties of the job
You will work under the supervision of the registered nursing team and/or clinical leads, but will work independently in facilitating a smooth and timely discharge process for patients. This will include supporting the patient discharges from wards to create new capacity but ensuring that the continuity of care is maintained. The role also involves undertaking both routine and specially identified tasks for which the post holder has been trained and assessed as competent.
To be successful in the role, the applicants must have a keen interest in improving the patient experience of discharge planning and patient flow in the wards, and care about the continuity of the service between the acute and community setting.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Person Specification
Knowledge and Qualifications
Essential
- NVQ Level 3 or equivalent relevant experience / HSC Diploma level 3 Advanced / Higher apprenticeship level 3
Experience
Essential
- Experience in carrying out assigned duties after discharge training
- Good standard of written and spoken English
- Working in a multidisciplinary team
Desirable
- Working in a health care setting or community health setting which deals with discharge planning
Skills and Abilities
Essential
- Ability to carry out administrative and clerical duties appropriate to the work area.
Communication
Essential
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to follow instructions and complete assigned tasks.
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- E.g., All posts to include Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview)
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Specific Requirements
Essential
- Flexible approach to shift patterns
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 16 October 2024
