Divisional Director – Clinical Support Services

Job summary

We are seeking an experienced, dynamic and inspirational operational leader to join the Trust as Divisional Director for Clinical Support Services. This is an exciting opportunity to lead a diverse portfolio of services within an ambitious organisation committed to continuous improvement, integrated care, innovation and delivering outstanding patient outcomes.

Working in partnership with the Divisional Director of Nursing, Divisional Medical Director and Chief Pharmacist, you will provide strategic and operational leadership for the division, ensuring delivery of safe, effective, high-quality services. You will be accountable for operational performance, financial management, business planning, quality, governance, risk management, workforce leadership and compliance with regulatory, Health & Safety and statutory requirements.

Reporting to the Chief Operating Officer, you will lead service transformation, performance improvement and efficiency programmes, supporting frontline teams to deliver sustainable change. You will provide line management for non-clinical staff across the division, contribute to Trust-wide strategic planning, work collaboratively with internal and external partners, and participate in the Trust Executive on-call rota. This role offers an outstanding opportunity to influence the future delivery of integrated healthcare services and improve outcomes for the population served by Tameside and Glossop Integrated Care NHS Foundation Trust.

Main duties of the job

Provide strategic & operational leadership for the Clinical Support Services Division, ensuring delivery of safe, effective, responsive & patient-centred services aligned with Trust objectives. Lead service redesign, transformation, business planning, performance improvement and productivity programmes, working collaboratively with clinical leaders, corporate teams, commissioners, ICBs, LAs & system partners.

Manage day-to-day operational performance, ensuring delivery of national & local standards including Referral to Treatment, Cancer, Diagnostics, Emergency Care, patient experience, productivity & efficiency targets. Maintain operational resilience, business continuity and compliance with statutory, regulatory and governance requirements.

Hold delegated responsibility for divisional budgets, financial planning, resource utilisation, Cost Improvement Programmes & business cases, ensuring financial balance & value for money. Lead quality, governance, patient safety and risk management processes, ensuring compliance with CQC and NHS standards and embedding learning from incidents, complaints, audits & investigations.

Provide visible, compassionate & inclusive leadership, promoting staff engagement, wellbeing, equality, talent management & workforce development. Monitor, report & present performance to Trust committees & Boards, implement recovery plans where required, benchmark services against best practice and represent the Trust at local, regional & national forums.

Person Specification

Qualifications

Essential

• oEducated to Masters Level or equivalent knowledge and competency in management.
• oEvidence of recent and on-going CPD.

Experience

Essential

• oSignificant senior operational management experience within an acute hospital environment.
• oDemonstrate evidence of sound financial/staff management
• oIn depth knowledge of operational standards and particularly in relation to delivering Referral to Treatment Targets and Cancer Access Times.
• oEvidence of a detailed understanding of non- elective patient flow within and external to the hospital.
• oEvidence of managing clinical services which support across an acute trust (eg. Diagnostics)
• oPerformance management experience at a senior managerial level.
• oDemonstrates the capacity to quickly develop productive relationships.
• oExperience and evidence of working in partnership with N.H.S. organisations at all levels to deliver change and service improvement
• oIn depth knowledge of NHS strategy, policy and clinical environment gained through senior leadership experience

Skills

Essential

• Proven ability to consistently achieve performance targets and deliver improvements in services
• Ability to shape the future and engage staff in this.
• Effective and strategic influencing/negotiations skills at all levels in the organisation.
• Demonstrable effective customer and patient care skills
• Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff.
• Proven project management skills and ability to generate new ideas and put them into practice
• Accurate and advanced analytical skills using both statistical information and intelligence to inform decision-making and ability to assemble and interpret this information to present to a wider audience
• Significant time management skills to deliver priorities against challenging and competing priorities
• Ability to build and develop effective teams and hold others to account ensuring delivery of targets and effectively dealing with poor performance
• Excellent IT and communication skills

Desirable

• Formal project management training and experience
• Experience of partnership working, evidence of playing a major role in and organisation change programme.

Personal Attributes

Essential

• Demonstrates behaviours and attitudes that support the Trust’s values.
• Resilience in a range of complex and demanding environments
• A strong commitment to openness and honesty, inclusiveness and high standards in leadership.
• Requirement to undertake manager on call rota

Closing Date: 4 August 2026