Frequent Service User Support Worker: Sponsorship Available

Job Summary

We are seeking to recruit an enthusiastic, highly motivated person with a background in nursing, mental health, as an allied health professional or other relevant experience of managing complex caseloads to provide holistic advice and support to patients both adults and families with children who frequently urgent care services across West Kent. You will be part of a nationally recognised team who are passionate about what they do and supportive to one another.

Main duties of the job

This is an exciting role within a successful service, which provides the appointed post holder the opportunity to be innovative and shape service delivery. The post holder will work in a multi-disciplinary approach across all providers. This role will entail identifying the unmet medical, psychological and social needs of patients which have led them to access urgent care services frequently. These needs will be addressed in a number of different ways including actively listening to the patient’s concerns, without judgement or sanction, de-escalating evolving crises of psychological or physical health and acting as a liaison between the patient and services within the community, to reduce the risk of crises developing. Experience of working with people with complex physical, psychological, emotional, and social needs is required alongside a high degree of self resilience and the ability to work autonomously. The post holder must have a full driving license and will be required to travel to various locations in West Kent to meet with patients.