Head of Patient Safety, Quality and Experience: Sponsorship Available

Job summary

As part of the implementation of a new leadership structure across the organisation, a number of exciting leadership opportunities have become available.

We are seeking to appoint candidates to the following posts within the Community & Specialist Services Care Group, across the leadership clusters listed below:

IDD Services Leadership Cluster, within the Specialist Services Care Unit.

These roles will play a key part in shaping and delivering high-quality services within our newly established leadership arrangements.

Main duties of the job

The Head of Patient Safety, Quality & Experience will provide senior leadership and oversight for the delivery of safe, high-quality, person-centred care across specified Services. Head of Patient Safety, Quality & Experience will ensure that governance systems are robust, that learning from incidents, complaints and feedback is embedded, and that a culture of continuous improvement, openness and just culture is promoted.

A critical component of this role is the implementation, oversight and sustainability of the Patient Safety Incident Response Framework (PSIRF). The post-holder will ensure PSIRF principles are embedded in everyday practice across the Service, supporting system-wide learning and improvement rather than blame, and ensuring timely, proportionate, and effective incident responses.

Working in partnership with the Head of Operations, the post-holder will be jointly responsible for ensuring Services are safe, effective, and of high quality on a day-to-day basis. They will provide professional advice, leadership and constructive challenge to the Senior Leadership Team, Wider Leadership Team and Clinical & Operational Leadership Team regarding patient safety, quality and experience.

Person Specification

Qualifications

Essential

• Registered practitioner in a relevant profession aligned to the specialism of the Service.
• Master’s Level or equivalent experience within the public or private sector, including the NHS, Social Care, Local Government and the Voluntary, Community & Social Enterprise Sector.
• Completed a relevant managerial qualification at Level 6 or above (e.g., degree-level, or equivalent professional qualification) and/or equivalent experience.

Experience

Essential

• Demonstrates significant experience in managing people, services, and resources within the NHS, Social Care, Local Government, or across wider sectors including Private, Voluntary, Community, or Social Enterprise organisations
• Experienced in budgetary management, including financial planning, monitoring, and reporting, ensuring value for money and alignment with strategic objectives
• Must hold relevant skills and experience aligned to the chosen leadership cluster

Skills

Essential

• oProven ability to build and maintain effective communication and collaborative working relationships with a diverse range of colleagues, stakeholders, and partner agencies.
• oSkilled in identifying opportunities for service development and redesign, with a track record of successfully implementing transformational change aligned to strategic priorities.
• oStrong interpersonal and leadership skills, with the ability to lead, motivate, and develop individuals and teams across clinical and operational settings.
• oExcellent communication and negotiation skills, with the ability to influence and engage a wide range of audiences both verbally and in writing, including in high-pressure or complex situations
• oDemonstrates a systematic approach to problem solving, using multiple sources of information to support sound judgement and effective decision-making.
• oCapable of providing strategic vision and direction, involving others in shaping, and delivering the Care Unit’s long-term goals and priorities.
• oShows breadth of thinking, creativity, and innovation, encouraging others to contribute ideas and challenge existing ways of working.
• oHighly organised, with the ability to plan and prioritise own workload, delegate effectively, and manage competing demands to maximise impact.
• oProficient in the use of advanced keyboard and IT skills, including Microsoft Office and other key organisational systems, to support effective communication, reporting, and analysis.

Closing Date: 25 October 2026