Hub Duty Manager: Sponsorship Available

Isle of Wight NHS Trust

Job summary

We are recruiting for a Hub Duty Manager (HDM) who wishes to join our busy Phlebotomy team at #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “working together, improving together”.

The HDM is responsible for the operational management of the Clinical Coordination Centre (CCC) during their shift, ensuring the safe, effective, and efficient delivery of 111 and 999 calls along with the dispatching of frontline ambulances. Reporting to the Service Delivery Manager – Communications, the HDM leads and supports control centre staff to achieve national ambulance performance standards, key performance indicators (KPIs), and locally agreed service objectives.

Main duties of the job

Under the direction of the Service Delivery Manager – Comms, you will be responsible for ensuring that all CCC Ambulance staff achieve against all national key performance indicators and those locally agreed with Ambulance Service commissioners and partners, working collaboratively with health partners, agreeing and delivering services that meet local needs.

The HDM will ensure that the immediate welfare of CCC and frontline staff remains at the forefront of all their daily service delivery, and as such will supply immediate support to the staff.

The HDM will, under the direction of the Service Delivery Manager – Comms, be responsible for the management of their designated team and will contribute in the provision of management, leadership and direction of all CCC staff. The HDM will ensure that resources are used efficiently and effectively in response to service delivery needs and offer daily management and responsibility to ensure the delivery of the national standards and quality requirements.

Ensure the safe day to day manning and operation of the Hospital Switchboard.

To set by example the professional standards expected of Ambulance Service employees.

Assist the Service Delivery Manager – Comms, to identify the need for improvement.

The Hub Duty Manager is responsible for the Clinical Coordination Centre (CCC) whilst on duty, ensuring Key Performance Indicators are met.

Person Specification

Experience

Essential

  • Level 5 or above Management Qualification
  • Excellent keyboard and computer skills with a good knowledge of Microsoft Office applications
  • Ability to produce excellent quality verbal and written reports
  • Ability to lead, inspire, motivate, develop and manage others.
  • Ability to communicate effectively with staff on all levels including other managers and external agencies on service-related matters.

Desirable

  • Previous experience of working in a team liaising with multiple stakeholders
  • 2 Years experience of CAD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 24 September 2026

To apply for this job please visit apps.trac.jobs.