Job Summary
A highly skilled professional to work in a busy customer focused and technically challenging environment within ICT Services.
Responsible for managing, maintaining, and troubleshooting server infrastructure to ensure optimal performance, security, and reliabilityacross all systems.
Broad knowledge of specific ICT skills, including, but not limited to: VMware, SQL, Load balancing, DNS, Windows and Linux OS.Provide expert guidance and expertise in digital technology solutions, including their implementation and continuous management.
Main duties of the job
Reporting to the ICT Business Systems Manager, the post holder will be part of a team that supports the ICT infrastructure of Aneurin BevanHealth Board, which comprises over one hundred sites, including hospitals, clinics and associated support and administration services.
- The post holder will work as part of the Systems Support Team within ICT Services and will undertake the technical tasks required inproviding comprehensive systems support service to the Health Board, and other organisations.
- The post holder will be involved in project and technical support.
- The post holder will supervise a team of ICT Systems Support Analysts.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Degree level or equivalent demonstrable level of work experience and knowledge.
- Plus post-graduate diploma level specialist IT training and experience to include: ? Information technology ? ITIL Intermediate Lifecycle qualification
- Evidence of Continual Professional Development
Desirable
- One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer).
- Formal project management qualifications (e.g. PRINCE 2)
Experience
Essential
- Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
- Experience of project management of technical systems projects or technical sections of major systems projects
- In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware
- Knowledge of scripting software e.g. PowerShell and/or automation
- Evidence of leading the design, development and deployment of computer system upgrades and implementations
- Stakeholder management skills essential to delivering the right solution
- Experience of using a major call management / helpdesk application
- Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management
- Working in an ITIL structured ICT department
- Identification of risks and risk management
- Creating and maintaining technical documentation
Desirable
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
- Experience of SQL Server
- Advanced Windows server operating system knowledge including SQL server and clustering.
- Experience of reporting tools such as SCOM
Sk
Essential
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Strong Leadership skills
- Able to deal effectively with staff, customers, and suppliers at all levels
- Good organisational skills
- Understanding of business continuity testing and legislative requirements such as NISD and General Data Protection Regulation (GDPR).
- Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution
Desirable
- Understanding of ITIL service management functions and processes
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential
- Able to work as part of an On-Call Rota for out of hours’ escalation.
- Able to be independently mobile to meet the requirements of the post
- Flexible approach to needs of the service
- Will be required to work unsociable hours as necessary, in order to minimise systems unavailability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 11 February 2025
