Infrastructure Manager: Sponsorship Available

Cambridge University Hospital NHS Foundation Trust

Job summary

We have an exciting opportunity for an Infrastructure Manager to join the Infrastructure team within the Unified Communications Division at Cambridge University Hospitals NHS Foundation Trust. The Unified Communications Infrastructure team has a broad role in enabling communication across the hospitals. This includes telephony, mobile and unified communications services as well as infrastructure supporting IT services for these highly regarded hospitals.

The Infrastructure Manager role is key in delivering and managing the primary Data Centre and over 100 cab room environments, all layer one infrastructure as well as telephony services across the Biomedical Campus. The candidate will have good project management and presentation skills to deliver the necessary programmes of work.

This is a Linked Grade role, with the salary dependent on experience. It is a requirement of the role for the candidate to hold a Certified Data Centre Management Professional (CDCMP) certification, or equivalent cabling or networking accreditation. If the successful candidate does not meet the criteria for qualifications the starting grade will be band 6, progressing to band 7 following completion of the certification within the first year in post.

Main duties of the job

To deliver and manage the tier 2/3 standard Data Centre and cab room infrastructure to meet high availability targets.

To be responsible for drafting standards, protocols, prioritising and managing an uplift programme to deliver all aspects of the warranted cab room environment for the above (including cooling, uninterrupted power, environmental monitoring and reporting) across the CUH estate.

To be responsible for cabling standards for voice and data services ensuring all performance and fire safety requirements are met.

To support the service desk engineers in managing VoIP, hybrid and mobile telephony services across the Trust.

To work alongside a number of other Trust departments, third party service providers and contractors to meet these requirements.

To take part in the duty engineer arrangements for the team, supporting the duty engineer and the Service Desk Manager when required to do so, so that a consistent level of technical support is provided to the organisation. This will require being part of an on-call rota.

Person Specification

Qualifications

Essential

  • Degree or equivalent professional qualification or equivalent relevant experience
  • PRINCE 2 Foundation or equivalent industry standard project methodology qualification
  • Proven track record of professional and personal development

Desirable

  • PRINCE 2 Practitioner equivalent industry standard project methodology qualification
  • ITIL certification
  • Change Management qualification
  • Leadership qualification
  • Infrastructure architecture qualification
  • Development qualification
  • Microsoft server administration certification

Experience

Essential

  • Experience of working within technical project teams in a voice, contact centre, or IT environment
  • Effectively working across organisational and operational boundaries
  • Significant experience of project planning, monitoring and implementation
  • Experience of capturing stakeholder needs, assessing, defining and justifying those needs to arrive at an agreed schedule of requirements using appropriate communication and engagement channels
  • Experience of identifying and monitoring risks and issues, planning how to mitigate / respond to those risks and issues and implementing the responses
  • Experience of clearly defining roles, responsibilities and accountabilities and establishing controls and approval routes appropriate to each stage of the project to monitor project progress and compliance, including project reviews
  • Experience of identifying, quantifying, mapping and tracking project benefits to justify investment in the project, and to provide assurance that the benefits identified can be realised
  • Excellent written and verbal skills
  • Excellent presentation skills
  • Change management experience
  • Budget management/Financial management
  • Hands on technical IT experience whether that be in a development, support or implementation role

Desirable

  • Experience of CAFM solutions
  • Business requirements analysis
  • SharePoint folder and view configuration and administration
  • Business process review and modification
  • SQL Server database management experience
  • Experience of configuring, supporting, securing and managing Microsoft based systems
  • Experience in an IT support role
  • Experience in a software development role
  • Digital transformation and automation of manual and sometimes legacy paper based processes
  • System migration from on premise to cloud environment
  • Previous NHS experience

Knowledge

Essential

  • A technical knowledge of business system server environments
  • A knowledge of underlying infrastructures (Networking, Windows Server, Virtual Servers) and its impact on business system performance and availability
  • SharePoint environment and data management knowledge
  • Change management processes and their importance for maintaining environment integrity

Desirable

  • Knowledge of Estates and Facilities requirements in a Hospital environment
  • Knowledge of one or more programming languages
  • Knowledge of various virtualisation technologies and networking environments
  • Knowledge of access and audit control systems
  • CCTV knowledge
  • Radio system knowledge
  • Car parking system knowledge

Skills

Essential

  • Proactive with drive and enthusiasm
  • Able to work under own initiative
  • Able to work as part of a team and share knowledge
  • Discretion and integrity
  • Good customer and interpersonal skills
  • Self-motivated and able to motivate others
  • Well organised with excellent documentation skills along with presentation skills
  • Excellent written and verbal skills
  • Able to influence others
  • Inner composure, able to recover quickly from setbacks and learn from them
  • Demonstrate ownership of issues and proactively see them through to completion without prompting
  • The ability to work on parallel tasks to a high standard and to time constraints
  • Ability to plan, prioritise, manage workloads, set appropriate goals, be visible, and make decisions alone if necessary
  • Conflict resolution

Additional Requirements

Essential

  • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
  • Coach, mentor and develop other colleagues to support succession planning
  • Share knowledge and experience willingly to improve all colleague’s knowledge appropriately and promote cross team collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 27 September 2026

To apply for this job please visit apps.trac.jobs.