
Harrogate and District NHS Foundation Trust
Job Summary
Implement, manage and support the organisation’s data network and computer systems, ensuring standards of performance and security are maintained.
This includes: successfully resolving IT support calls in a timely and efficient manner; performing installations, configurations, relocations and decommissioning of computer hardware and software; fault-finding and rectifying problems; escalating issues as appropriate; promoting good practice in the use of hardware and software and IT security; diagnosing complex integrated service issues; providing specialist knowledge and guidance on technical aspects of systems/services; acting as a local expert / reference point.
Ensure standards of performance and security are maintained.Support the delivery of health care, and for the service to become associated with efficiency
Main duties of the job
- Implement, manage and support the organisation’s computer systems and data network.
- To ensure standards of performance and security are maintained.
- Support the delivery of health care, and for the service to become associated with efficiency and reliability.
- Provide advice and guidance to peer members of the network and server team.
- Provide data services for all computer systems in the organisation.
- Implement strategies to enhance network services.
- Investigate ways to reduce costs and environmental impact.
- Support the design and project management of any changes to the organisations data storage / network infrastructure.
- Ensure the monitoring and enforcement of the security of the organisation IT systems and infrastructure.
- Provide a robust second and third line support for the IT service desk.
- Ensure that all hardware and software being installed meets agreed standards, is fully compatible with the established base, and allows a successful transition from the previous platform or process.
- Raise the profile of the IT service, in particular to establish a reputation for providing an effective, timely and responsive service.
- Identify how each reported problem should be resolved, allocate resources if necessary and to ensure that all work is undertaken to the standard expected.
- The post holder will be required to participate in the departmental on call rota.
- This role is based on site at Harrogate District Hospital.
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