Lead Technical Support Analyst: Sponsorship Available

Aneurin Bevan University Health Board

Job Summary

You will be part of the Software Development team within the Digital, Data and Technology directorate and will have a range of technical responsibilities, working collaboratively within small multidisciplinary teams.

ABUHB recognises now more than ever, that digital technology has become fundamental to the way we live our lives and to the health and care of our population and through this recognition, have developed the ABUHB Digital Strategy – Transformation through Digital.

The Lead Technical Support Analyst is a new position and presents an exciting opportunity for the person with the right skills, experience and aptitude to shape this role.

This is an office-based position in South Wales. Flexible working options can be discussed in line with the Health Board’s flexible working policy.

 

Main duties of the job

Your main responsibilities will be:

  • Lead and manage the technical support team to ensure timely and effective resolution of software application issues.
  • Oversee daily operations and provide advanced troubleshooting for software application issues, both functional and non-functional.
  • Manage deployment processes, release management, change control, environment and configuration management.
  • Develop and implement best practices to enhance team performance and support processes.
  • Foster a culture of continuous improvement and customer service excellence.
  • Lead on work within area of remit, collaborating with colleagues in Digital, Data and Technology (DDaT) and other stakeholders.

Key technologies include:

  • Supporting applications written using C# within the .NET framework using .Net Core, ASP.Net Web API and MVC.
  • TSQL and application development using Microsoft SQL Server
  • Team Foundation Server / Azure DevOps
  • HL7 V2 messaging standards
  • FHIR messaging standards

Person Specification

Experience

Essential

  • Please describe your experience of software development and technical IT support, including examples, programming languages used and your approach to problem solving and debugging.
  • Please describe your experience of leading team, including how you have supported teams to conform to Agile principles. Please provide examples of how you have provided technical and professional mentoring.
  • Key parts of this role is deployment processes, release management, change control, environment and configuration management. Please describe your experience of these activities and how they complement or conflict with each other.

Desirable

  • Welsh

Skills and Attributes

Essential

  • Please describe your approach to learning new technologies for yourself and those in your team.
  • What is your approach to maintaining good working relations with people at a variety of levels?

Desirable

  • Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 26 June 2025

To apply for this job please visit apps.trac.jobs.