Macmillan Information and Support Assistant: Sponsorship Available

Wirral University Teaching Hospitals NHS Trust

Job Summary

Are you looking for a rewarding role? Do you have a positive outlook, professional attitude and are you passionate about delivering personalised care to people living with cancer? If the answer is yes, then this may be the right job for you. We are looking to appoint a dynamic, enthusiastic and motivated individual to join our Macmillan Cancer Information and Support Centre as an Assistant. This is a 20 hours, permanent position over 3 days covering Monday to Friday

 

The Macmillan Information and Support Assistant will be based “front-of-house” in the Centre to triage enquiries, provide personalised information and support about cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.

 

The post holder will be required to supervise and guide volunteers in the absence of the MCIM and advisor. They will demonstrate excellent organisational skills and communication skills and act autonomously in managing emotive and complex situations. The post-holder will support the delivery of the National Cancer Strategy by coordinating and attending specific events to raise awareness of early diagnosis / health prevention. They will also take an active role in enabling people affected by cancer to become self-supportive i.e. coordinating health and well-being events.

Main duties of the job

  • Assess and interpret the needs of individuals attending/contacting the service responding effectively to their needs providing a professional quality service
  • Triage individuals face-to-face or by telephone/email and work autonomously to prioritise needs
  • Deal with difficult and highly emotive situations in a sensitive manner
  • Provide information and signposting to other supportive services and liaise with clinical staff to support patients and carers
  • Provide a confidential listening service and empathic support to staff affected by cancer
  • Provide a wide range of administrative and clerical support to the MCIM including data collection, stock taking, report writing, including annual report and operational policy
  • Organise the day to running or service, organising meetings, bookings rooms, responding to email enquiries
  • Education of health care professionals regarding the needs of cancer patents and the information and support available
  • Educate cancer patients regarding ‘health and wellbeing’
  • Work collaboratively with clinical / non-clinical services internal and external to the organisation to provide a seamless service which is responsive to individual patient’s needs
  • Participate in patient and public involvement activities to promote the service including awareness and promotional events outside of the centre
  • Supervise and support volunteers within the team to provide a welcoming and responsive service to users, and support the manager in providing a high quality service

Person Specification

Qualifications, Specific Experience & Training

Essential

  • NVQ level 3/ 4 qualification in Health or Social Care or equivalent experience
  • 5 GCSE qualifications with C or above including Maths and English

Desirable

  • Communication skills training
  • Counselling qualification
  • Basic Cancer Course

Knowledge and Skills

Essential

  • Significant experience of working in a health or social care setting
  • Significant experience of working with Cancer patients

Desirable

  • Previous experience of working in a Macmillan cancer information Centre

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 28 June 2026

To apply for this job please visit apps.trac.jobs.