Neonatal Family Liaison Coordinator: Sponsorship Available

University College London Hospitals NHS Foundation Trust

Job Summary

Our NICU is the Level 3 unit for the North Central London area which provides specialist intensive care for critically ill babies. We also have close links with an on-site fetal medicine unit which is a regional, national & international referral centre for fetal medicine, caring for more than 7,000 patients each year. In addition, they have an internationally recognised multidisciplinary team (MDT) who offers individualised care for pregnant women & their families, when there is a concern for the health of an unborn baby. We hence can provide a wealth & varied unique range of experience.If you would like to develop your skills & enhance your learning within the Neonatal Team, this is an ideal time to come & join us.

You will gain valuable skills & experience being fully supported by a Practice Development team & the multidisciplinary team. There are an extensive range of opportunities for you to learn from a hugely experienced team in the care of vulnerable babies & their families.

If you are committed to contributing to a team delivering excellence in neonatal care & serious about pursuing a rewarding career UCLH, neonatal services is definitely the place for you. You will be joining an enthusiastic, friendly, motivated multidisciplinary team working within a centre of excellence for neonatal & maternity care.

This is an exciting opportunity to join one of the largest Foundation Trusts in the UK with an international reputation & a tradition of innovation.

 

Main duties of the job

We have a busy tertiary level three neonatal intensive care unit (NICU) with close links to the other UCLH specialist hospitals and Great Ormond Street Hospital. Currently we care for 21 intensive / high dependency care babies, 11 special care babies and 12 transitional care cots.

Within the unit, you will be responsible for the care of families with babies admitted in the neoantal unit. You will provide holistic family integrated care to the babies and families. We will support and enhance your learning to ensure you feel confident to provide safe, individualised care to all patients and families. You will maintain high standards of care throughout, communicate with the MDT, support with discharge planning, support families with family integrated care practices, and support and foster safe practice on the neonatal unit and act as a key worker for all families.

Wanting to learn, a passion for neonatal care and attention to detail are essential for this role.

Person Specification

Knowledge and Qualifications

Essential

  • GCSE English & Maths;

Desirable

  • Level 3 Diploma in Health & Social Care or Counselling
  • Degree in Psychology, Social Work, or Childhood Studies

Experience

Essential

  • Previous experience working in a hospital setting with babies and infants

Desirable

  • Previous experience of working in a Neonatal, Maternity, Paediatric or Transitional Care unit

Skills and Abilities

Essential

  • Demonstrate effective communication skills including listening
  • Ability to work within a clinical team
  • Ability to understand individual needs
  • Computer literate
  • Ability to motivate self and others
  • Ability to prioritize workload and work in a team
  • Time management
  • Have the skills to work under pressure
  • Evidence of handling sensitive information appropriately
  • Able to compute appropriate maths calculations for job purposes

Communication

Essential

  • Demonstrate effective communication skills including listening.
  • Good spoken and written English
  • Demonstrate appropriate skills when dealing with difficult situations
  • Able to communicate effectively and respectfully with all members of the MDT and families.
  • Able to de-escalate conflict and seek support in these scenarios.

Personal and People Development

Essential

  • Personal and People Development
  • Demonstrates an awareness of the role of facilitator and is willing to support parents in practice within the scope of their competency.
  • Demonstrates evidence of ability to educate others
  • Reflective in Practice

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

  • Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
  • Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
  • Understands the implications of Equal Opportunities in practice

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential

  • Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
  • Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
  • Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
  • Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Specific Requirements

Essential

  • Flexible approach to shift patterns
  • Prioritises own workload
  • Prioritises workload of others dependent on experience
  • Works under own initiative within boundaries of role
  • Acts on own initiative and problem- solves utilising resources available
  • Articulates reasons for desire to work in this clinical areas
  • Committed to providing safe, effective and timely patient-centred care
  • Able to develop awareness of resource and risk management issues within boundaries of role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 25 June 2026

To apply for this job please visit apps.trac.jobs.