Job Summary
We are looking for motivated and caring Ambulance Drivers to join the Non-Emergency Patient Transport Service (NEPTS) at Barts Health.
Our NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to North East London NHS Trust locations. Transport is also provided for patients going home from a North East London NHS Trust locations to a booked address stated by the ward or clinic anywhere in the mainland UK.
The NEPTS Ambulance Driver performs a key role in providing a safe transport service for patients requiring transport to and from the Trust’s hospitals ensuring that all patients are transported in a timely manner in comfort and with minimal stress. The Ambulance Drivers are also responsible for conducting dynamic risk assessments of patients and/or their environment before they are transported in non-emergency situations.
Main duties of the job
Our Non-Emergency patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests forpatient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to North East London NHS Trust locations. Transport is also provided for patients going home from a North East London NHS Trust locations to a booked address stated by the ward or clinic anywhere in the mainland UK. Patient transport vehicles operate with appropriate staff and equipment. As patients have diverse needs, we provide a range of vehicles such as cars, ambulances with wheelchair-securing facilities and stretcher vehicles.
The Patient Transport Ambulance driver provides a driving service for patients requiring transport to and from the Trust’s hospitals ensuring that all patients are transported in comfort, with a minimum of stress in accordance with Trust policies and procedures and the required level of competence. Duties to include the movement of patients by using wheelchairs carry chairs, stretchers and patients that are car suitable. To ensure all vehicles are maintained in a clean and tidy manner and to report immediately any defects or accidents. They are responsible for the assessment of patient before they are transported in non-emergency situations
Person Specification
Qualifications
Essential
- BTEC or NVQ3 equivalent education
- Good knowledge of UK geography
- Clean driving license
Desirable
- Advanced driving qualifications
Experience
Essential
- Previous experience of working in a healthcare setting. Dealing with the elderly or infirm
- Experience of working within a Patient transport environment
- Understanding of Data Protection, Freedom of Information and Caldicott Principles
Desirable
- Should have an appreciation of the relationship between the CCG, the Patient User Group and Clinical groups
- Should have an appreciation of CQC requirements as it relates to patient transport services.
Skills
Essential
- Able to work on own initiative, organizing and prioritizing own and others workloads to changing and often tight deadlines
- Ability to complete dynamic risk assessment before patient transfer to ensure safety
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Good interpersonal skills, ability to work as a team
- Clear communication (verbal, non-verbal, written)
- Active listener – Teamwork/individual
- Problem solving – Decisive/assertive
- Ability to plan good and economical routes
Knowledge
Essential
- Freedom of Information Act Understanding of Equal Opportunities policies and procedures.
- To develop organizational culture in line with Trust Values and behaviors.
- Ability to prioritize workload, work under pressure and deliver results.
- Adaptability, flexibility and ability to copy with uncertainty and change
- Professional calm and effective manner
- Experience of dealing with people in difficult and challenging circumstances applying ‘customer care’ skills
Desirable
- Willing to undertake training programmes
Personality
Essential
- Good interpersonal skills
- Good communication skills
- Able to work on own initiative
- Dependable
- Able to work under pressure
- Be sympathetic to the needs of patients
- Able to work within team framework
- Honest/trustworthy – Selfdisciplined – Flexibility – Adaptability (resourceful) – Approachable – Fair/courteous – Empathetic – Tactful/discreet
Desirable
Motivation
Essential
- To improve quality of service
- To be self-motivated
- To deliver agreed objectives on time
Other
Essential
- Demonstrable ability to meet Trust values
- Responsible outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 31 July 2025
