Operational Lead: Sponsorship Available

Norfolk & Suffolk Foundation NHS Trust

Job summary

At NSFT, we consider it is vital that we better serve the needs of people with complex psychosis. We are excited to launch our new Intensive and Assertive Service that will provide intensive, person-centred care in the community support to individuals living with a psychotic illness across Norfolk and Suffolk.We are looking to recruit a dynamic, enthusiastic and passionate individual in the role of Operational Manager to manage the service. This is a unique opportunity to support with the implementation and development of a specialist team that will provide invaluable care to service users who struggle to engage with traditional services.

The role will require you and the team to work collaboratively with patients, carers, internal teams and wider system partners, including the VSCE organisations who will be part of the core team. You will need to have a positive and creative attitude towards innovation and changes and embrace a flexible approach to quality improvement.

You will value continuing professional and practice development, service improvement and evaluation and the development of meaningful outcomes with our service user population.

The base location for this role will be flexible due to it being a Trust wide service, with hub and spoke locations across both counties.

Main duties of the job

Lead a community-based, recovery-orientated mental health team ensuring that all resources, including staff, are used and monitored effectively while remaining within an agreed budget.

Actively participate in planning and developing the team, to provide service users with a person-centred approach relevant to their needs and a recovery focus.

Exercise your own judgement in complex situations relating to service delivery or organisational matters and have a high level of autonomy day to day to make the necessary decisions.

Foster effective links and partnerships, both internally and externally, to deliver safe care to a cohort of patients with many complex health and social needs.

To actively monitor performance, quality, safety and service development within their service areas, in line with Locality and Trust-wide policies and protocols.

Lead and support strategic and operational planning for specialist service areas within the locality.

Ensure effective day-to-day management of operational and clinical services.

Provide strong leadership to deliver high-quality, inclusive, and patient-centred services.

Person Specification

Qualifications

Essential

  • Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
  • Recognised post graduate management qualification or equivalent experience.

Desirable

  • Experience of managing health and social care integrated services.

Experience

Essential

  • Significant experience working within and Managing clinical services
  • Significant general and operational management experience to include the management of a large multi-disciplinary group of staff – part of which to have been in the NHS

Desirable

  • Extensive experience of managing services at a senior level

Skills

Essential

  • A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams

Knowledge

Essential

  • Knowledge of the philosophy, principles and national drivers underpinning services for people with mental health problems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 15 November 2026

To apply for this job please visit apps.trac.jobs.