Operations Officer, Volunteer Car Service

Job summary

This post holder will be responsible for the management of the Volunteer Car Service across Wales.

This role will contribute to building resilient communities as a consequence of involving public and community agencies in the provision of appropriate and safe services.

Communicating effectively with WAST Volunteers, staff representatives and managers and Volunteer Management team on a regular basis, both individually and at team meetings, establishing and maintaining good and productive two-way service relations. Monitor standards of performance and recommend measures to improve compliance and address any deficits identified of the volunteers.

Main duties of the job

• The role contributes to volunteer management, performance monitoring and continuous improvement through effective leadership, communication and governance, including oversight of training, wellbeing, assets, medicines and compliance with policies and standards.
• Acting as a key link between operational delivery and service management, the post holder identifies issues, escalates risks appropriately and supports learning from incidents and concerns.
• The role has a direct impact on volunteer wellbeing, service resilience and the Trust’s ability to deliver safe, sustainable services that support community resilience and organisational priorities.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications and Knowledge

Essential

• Educated to Degree Level in a relevant subject or able to demonstrate significant equivalent experience.
• Knowledge of Ambulance Care procedures, gained through practical experience (e.g. within an ACA or JCC role)
• ILM Level 4 or equivalent professional experience.
• Full UK driving licence.

Experience

Essential

• Experience of managing volunteers and employees within a complex organisation, including supporting performance, wellbeing and development
• Experience of influencing teams to deliver a shared agenda.

Desirable

• Experience of working within or leading multidisciplinary teams.
• Project management experience.

Skills and Attributes

Essential

• Able to communicate effectively with a wide and diverse range of stakeholders, tailoring messages to ensure information is clear, accessible and easily understood.
• Track record of report writing.
• Good interpersonal skills, able to handle sensitive situations particularly in a professional, tactful, and assertive.
• Logical thinker with a creative approach to problem solving.
• Able to work well under pressure, assimilate information quickly and make decisions, seeking support when required.
• Demonstrates a compassionate, professional approach when engaging with staff, volunteers and stakeholders.

Desirable

• Ability to use MS365 packages and systems, and confident in using data to identify issues.
• Able to plan and prioritise workload in order to meet deadline and deal effectively with conflicting priorities.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Closing Date: 19 July 2026